Eliassen Group
Nashville, TN
Sr. Director - Level 2 Support Engineering Engagement Leader Anywhere Type: Permanent Category: Delivery Leader Industry: Technology Workplace Type: Remote Reference ID: JN -042026-106636 Date Posted: 04/28/2026 Shortcut: http://careers.eliassen.com/hT8VLi Description Recommended Jobs Description: Remote Our client seeks a Sr. Director - Level 2 Support Engineering Engagement Leader to oversee operational stability and transformation for enterprise payments within a Managed Services model. The leader will drive SLA adherence, automation, and AIOps adoption while serving as the primary interface across client stakeholders, support, and engineering teams. The role emphasizes resilient operations, AI-enabled incident management, and continuous optimization across payment products. Success will be measured by service reliability, efficiency gains, and improved client satisfaction. This is a full-time, permanent...
