Contract
NavitsPartners
Milwaukee, WI
Job Title: Retail Web & App Support Analyst Location: Bolingbrook, IL 60440 Duration: 6 Months (Contract) Work Schedule: 5 days per week, including Saturday and Sunday Weekend shifts: 7:00 AM – 4:00 PM CT or 8:00 AM – 5:00 PM CT Plus 3 weekday day shifts Position Summary We are seeking a detail-oriented Retail Web & App Support Analyst to support the day-to-day operations of digital platforms, including websites and mobile applications. This role focuses on monitoring system performance, identifying issues, and ensuring timely resolution to deliver a seamless user experience. This position requires weekend availability (Saturday and Sunday) along with three additional weekdays. Key Responsibilities Monitor website and application performance, including traffic, errors, and user activity Identify, troubleshoot, and escalate technical or operational issues as needed Triage and manage incident tickets based on severity and...

