Cigna
Philadelphia, PA, USA
We are seeking an experienced and people-centered Technical Support Director to lead end-to-end production support for critical enterprise applications. This role blends strategic leadership with hands-on operational excellence, ensuring reliable, resilient, and customer-focused technology services. You will guide global teams and partners, strengthen support maturity, and help the organization move faster and smarter with confidence. Responsibilities: Set strategic direction for production support operations, focusing on service reliability, resiliency, and continuous improvement. Lead and develop global Level 2 production support and business support teams operating in a 24x7 environment. Ensure consistent application of ITIL-aligned practices across incident, problem, request, change, and configuration management. Strengthen application availability and performance through proactive monitoring, observability, and operational insights. Drive...

