2 technical program manager network jobs found

Overview Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com. Job Description Summary The Senior Classified Systems Administrator supports the day-to-day activities of users, perform system maintenance, and upkeep of Information Technology and the design, development, documentation and deployment of IT solutions. Duties include data administration, knowledge management, customer service, technical support, network services, system administration and systems...

The IT Support Specialist provides Tier 1 technical support for end users, resolving issues related to workstations, software applications, and IT services. The role is essential in ensuring smooth daily operations across NESN’s user base. Essential Duties and Responsibilities: Respond to and resolve IT support tickets via phone, email, or remote assistance. Provide basic hardware/software troubleshooting, including printing, faxing, and peripheral device support. Maintain and update documentation in Jira/Confluence. Assist with onboarding and training of new users, including setup and orientation. Support MS Office Suite, Zoom, Microsoft Teams, and conferencing room technology. Maintain asset tracking records and assist with lifecycle management. We believe in the potential within every individual. If you’re passionate about this role, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description....