2 technical program manager network jobs found

Company Summary : Pearson Virtual Schools is a leading, fully-accredited provider of high-quality, highly accountable virtual education solutions for students in grades K–12. Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success. Since 2001, the company’s Connections Academy division has delivered individualized learning to students through virtual public schools and a private online academy. In the 2024-25 school year, 41 Connections Academy virtual public schools will operate in 31 states and expect to serve nearly 100,000 students in grades K-12 (some schools do not serve all grades) from across the U.S. The District Partner division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. The division overseeing District Partner clients delivers a full range of targeted digital learning solutions to the...

AstroNova, Inc. Tier 3 Field Technical Support West Warwick, RI Position may work remotely. Responsibilities: Apply expert technical knowledge of table top, label presses and wide format digital printers. Drive rapid resolutions to complex technical issues in the field at customer sites. Identify and take action to close skill gaps across branches. Liaise with Quality, Engineering, and Product Management teams to resolve arising issues and develop training materials. Ensure Global Tech teams follow the escalation process, and escalate complicated cases to the engineering team, as needed. Lead new product launches. Develop channel technical competencies through tech training and inform stakeholders of key technical updates. Provide regional and global field service and call center support, as required. Answer customer phone calls and respond to customer emails within defined Service Level Agreements (SLA’s). Troubleshoot and repair technical problems with the user’s...