4 voice engineer jobs found

Job Description Key Responsibilities: Advanced Telecom Operations & Escalations Act as the final L3 escalation point for all telecom-related incidents including SIP failures, PRI issues, MPLS/SD-WAN outages, QoS degradation, and PSTN connectivity failures. Troubleshoot complex issues involving call routing, voice gateway configurations, SBCs, QoS policies, jitter/latency anomalies, and WAN circuit performance. Perform deep-dive analysis using CDRs, traces, SIP logs, and provider diagnostics. Telecom Infrastructure Management Manage and optimize enterprise telecom infrastructure including: SIP Trunks / SBCs PRI/ISDN/E1 links MPLS, SD-WAN, and DIA circuits VoIP infrastructure and gateways UC platforms (CUCM, Teams Direct Routing, Avaya, etc.) Oversee number management, DID allocation, and porting processes. Telecom Service Provider & Vendor Management Interface with carriers & telco vendors for escalations, fault resolution, SLA disputes, and...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Compass Group, North America. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. SSC SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group we create clean, safe, and distraction free learning environments for students of all ages. With a focus on a people first culture, growth opportunities, and supporting local communities we set the stage for a meaningful career in educational facilities nationwide. Job Summary The Division Vice President – Operations Support plays a critical...

Key Responsibilities: Telecom Service Delivery Governance Own overall uptime, performance, and service quality for enterprise telecom and UC platforms. Govern escalations, RCA quality, and problem management for all voice/telecom-related incidents. Lead high-severity incidents, coordinate war rooms, and ensure timely business communication. Strategic Telecom Infrastructure Management Provide leadership and direction for SIP trunks, SBC platforms, PRI/ISDN lines, MPLS/SD-WAN circuits, and VoIP infrastructure. Oversee enterprise dial plans, number management, DID allocations, porting, and capacity planning. Approve architecture enhancements, routing strategies, and technology upgrades. Vendor, Carrier & Contract Management Serve as primary commercial and technical escalation point for telco carriers, ISPs, and UC platform vendors. Drive SLA governance, dispute resolution, chronic issue elimination, and RCA...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all...