33 customer support representative jobs found in Albany

Director, Training Management Operations Lead The Director, Training Management Operations Lead, is a senior leader within the Learning Center of Excellence (CoE) under Global Quality. This role is responsible for overseeing the end-to-end management of global training operations, ensuring compliance with regulatory requirements, operational efficiency, and alignment with corporate quality objectives. The position drives governance, technology enablement, and process optimization for training systems and programs across GxP and non-GxP functions. Key Responsibilities: Strategic Leadership & Governance Define and execute the global training operations strategy within the Learning CoE to support quality and compliance objectives. Establish governance frameworks for training management, including policies, SOPs, and audit readiness. Serve as the primary point of contact for training operations during regulatory inspections and internal audits....

The Global Quality Audit Manager is responsible for planning, executing, and reporting on global audits to ensure Good Clinical Practice (GCP) compliance across Contract Research Organizations (CROs), clinical laboratories, and clinical investigator sites. This role plays a critical part in maintaining the integrity of clinical trial data and ensuring patient safety by verifying adherence to regulatory requirements and internal standards. As a key member of the Global Quality Management team, the Audit Manager will collaborate with cross-functional stakeholders to identify risks, drive continuous improvement, and support inspection readiness across the clinical research landscape. Key Responsibilities Audit Execution : Plan, conduct, and report GCP audits of CROs, clinical laboratories, and investigator sites globally, ensuring compliance with ICH-GCP, local regulations, and company policies. Provide oversight to contract and consultant resources in audit...

Job Summary The Senior Manager of Global Quality Management (GQM) supports the execution of clinical quality activities to ensure compliance with Good Clinical Practice (GCP), regulatory requirements, and internal standards across global clinical trials. This role provides hands-on quality oversight, supports audit and inspection readiness, and collaborates with internal teams and external partners to maintain high-quality standards throughout the clinical development lifecycle. Key Responsibilities Clinical Study Support Serve as a GCP quality resource to clinical teams during study planning, conduct, and close-out. Support the review of study documents (e.g., protocols, monitoring plans, vendor agreements) for quality and compliance. Assist in identifying and resolving quality issues, protocol deviations, and potential noncompliance. Collaborate with Clinical Operations, Regulatory Affairs, and Medical Affairs to embed quality practices...

Director, Technical Program Management - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face - things like data publishing, data consumption, data governance, and infrastructure management - we've built tools to address these various needs...

Director, Training Management Operations Lead The Director, Training Management Operations Lead, is a senior leader within the Learning Center of Excellence (CoE) under Global Quality. This role is responsible for overseeing the end-to-end management of global training operations, ensuring compliance with regulatory requirements, operational efficiency, and alignment with corporate quality objectives. The position drives governance, technology enablement, and process optimization for training systems and programs across GxP and non-GxP functions. Key Responsibilities: Strategic Leadership & Governance Define and execute the global training operations strategy within the Learning CoE to support quality and compliance objectives. Establish governance frameworks for training management, including policies, SOPs, and audit readiness. Serve as the primary point of contact for training operations during regulatory inspections and internal audits....

NY HELP Yes Agency Labor, Department of Title Contract Management Specialist 1/Trainee 1/2 - Albany (NY HELPS) Occupational Category Administrative or General Management Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address State Office Campus 1220 Washington Avenue Building 12 City Albany State NY Zip Code 12226 Duties Description Reporting to a Contract Management Specialist 2, the Contract Management Specialist 1 performs tasks in support of the Office of Purchase & Contract goals and objectives, with primary tasks related to procurement and...

Job Description About Oracle NetSuite Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact. As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly. NetSuite is a place where you can build your career and have fun while doing so! We're invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you're ready to take your career to the next level. With priceless...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Manager Solutions Design is responsible to support the growth of Ryder's Supply Chain offerings by helping to win new business through: Demonstrating an understanding of our Customer's business Designing and producing content that illustrates financial value to our Customers Helping the pursuit team with shaping win plans consistent with our solution design Managing the Solutions Design process and the associated internal and external SME's by holding them accountable to the overall project expectations and timeline Creating content that is aligned with Ryder's operational & technical capabilities Writing and delivering a compelling proposal and presentations that influence the customer decision to select Ryder The Manager Solutions Design is aligned by either industry verticals or by design...

Job Description About Oracle NetSuite Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact. As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly. NetSuite is a place where you can build your career and have fun while doing so! We're invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you're ready to take your career to the next level. With priceless...

Senior Principal Relationship and Business Development Manager (Remote-Eligible) We are currently looking for a Senior Principal Relationship and Business Development Manager to join our International Markets team. This strategic role will focus on business development for our international clients, managing a robust pipeline of new sales opportunities, and cultivating complex external relationships. The Senior Manager will act as the lead representative to identify and drive opportunities to expand business targets within the portfolio. This role is key to increasing network transaction volume and revenue generation by selling new programs, projects, and promotions, and requires actively managing and escalating risk and customer-impacting issues. Responsibilities *: * Strategic Growth: Strategically identifying leads, developing proposals and negotiating agreements to maximize network growth Business Development: Identifying and creating business cases for new...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Summary Job Description : Responsibilities The Manager Solutions Design is responsible to support the growth of Ryder's Supply Chain offerings by helping to win new business through: Demonstrating an understanding of our Customer's business Designing and producing content that illustrates financial value to our Customers Helping the pursuit team with shaping win plans consistent with our solution design Managing the Solutions Design process and the associated internal and external SME’s by holding them accountable to the overall project expectations and timeline Creating content that is aligned with Ryder's operational & technical capabilities Writing and delivering a compelling proposal and presentations that influence the customer decision to select Ryder The Manager Solutions Design is aligned by either industry verticals or by design...

Workplace Strategy & Occupancy Planning Manager Job ID 250685 Posted 08-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Workplace Strategy Location(s) Mountain View - California - United States of America, Remote - US - Remote - US - United States of America About The Role: As a CBRE Workplace Strategy & Occupancy Planning Manager, you will play a crucial role in optimizing our real estate portfolio, ensuring the efficient use of space, and developing a workplace environment that improves employee efficiency, collaboration, and engagement. The ideal candidate will blend strong data analysis skills with a forward-thinking approach to workplace design and policy. Role requires candidate to be in Pacific/Mountain/or Central time zones, working on Pacific Coast hours and be willing to travel to the Bay Area once a month for a week at a time. What You'll Do: Develop and analyze short-term and long-term occupancy...

Job Description About Oracle NetSuite Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact. As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly. NetSuite is a place where you can build your career and have fun while doing so! We're invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you're ready to take your career to the next level. With priceless...

Job Description The Oracle Clinical AI Agent team's mission is to deliver an AI platform that serves as the foundation for Oracle's health applications. By embedding generative and conversational AI into these applications, we empower clinicians to simplify their workflows, reduce manual tasks, and focus more on patient care. Our diverse team of innovators is building the future of conversational clinical interfaces-improving the lives of patients and providers worldwide. We work with the agility of a start-up and the impact of an industry leader. Join us and shape the future of healthcare. We are seeking a highly motivated Principal Product Manager to drive the end-to-end development of Clinical AI Agents-from concept to release. In this role, you will work closely with data science, engineering, and UX to explore new opportunity spaces, define gold-standard training data requirements, guide the model development lifecycle, and ensure the delivery of safe, effective, and...

Job Description The Oracle Clinical AI Agent team's mission is to deliver an AI platform that serves as the foundation for Oracle's health applications. By embedding generative and conversational AI into these applications, we empower clinicians to simplify their workflows, reduce manual tasks, and focus more on patient care. Our diverse team of innovators is building the future of conversational clinical interfaces-improving the lives of patients and providers worldwide. We work with the agility of a start-up and the impact of an industry leader. Join us and shape the future of healthcare. We are seeking a highly motivated Senior Principal Product Manager to drive the end-to-end development of Clinical AI Agents-from concept to release. In this role, you will work closely with data science, engineering, and UX to explore new opportunity spaces, define gold-standard training data requirements, guide the model development lifecycle, and ensure the delivery of safe,...

This is a 100% Travel position and very sporadic work. Travel to one location at a time and be there onsite for a period of time. Must be okay with contract work and traveling. All expenses paid. About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, and collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: We are seeking a highly motivated and experienced Banking Branch Manager with a strong background in bank operations. The ideal candidate will have at least two (2) years of...

Job Description Overall responsibility for the Life Sciences Fusion/ Apps co-prime sales team and customer satisfaction. Develops and implements a comprehensive strategy that maximizes Oracle's opportunities across all Fusion and apps products and product lines, including CX, HCM, SCM and EPM suites for Life Sciences. Responsibilities Manages and develops a team of co-prime sales representatives including recruiting, hiring, and training new reps on the Oracle sales process. Sells and promotes the sales of Oracle CX, HCM, SCM and EPM suite products to Life Science industry customers including negotiating price, other concessions and terms and conditions of the sale. Participates in strategic and tactical planning for the division alongside the prime account managers and sales reps. Builds working relationships with strategy, consulting and education field managers in the respective territory to develop joint account plans. Develops and executes a territory plan to...

Job Summary The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers. Job Description Responsible for the operational oversight of all LMS activities including but not limited to: Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements. Owns...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!Summary of Role:The Personal Lines Manager assists the agency in the planning, organizing, staffing, sales and service activities of the agency while auditing and implementing service standards. The position is responsible for managing prompt, accurate, courteous service to customers while making sure employees are meeting all sales and service deadlines and expectations.Essential Job Functions/Responsibilities:- Assist in promoting worksite payroll deduction programs- Provide sales coaching and feedback to personal lines representatives- Audit workflow of personal lines representatives for compliance with sales and service best practices- Assist in achieving or exceeding individual sales objectives- Implement agency policy as established- Ensure high levels of customer satisfaction and customer service by improving ongoing service delivery...

The Senior Manager, Centers of Excellence (CoEs) is responsible for establishing, leading, and optimizing one or more prioritized CoEs within the Global Quality Operations organization-such as Inspection Readiness, Audit Effectiveness, or other strategic focus areas. This role drives execution of CoE initiatives, develops tools and frameworks, and delivers performance metrics and dashboards to support continuous improvement and operational excellence. The ideal candidate will have strong global collaboration skills and experience working across cross-functional teams in a matrixed environment. Key Responsibilities Centers of Excellence Leadership Lead the development and execution of one or more CoEs (e.g., Inspection Readiness, Audit Effectiveness) aligned with global quality priorities. Establish CoE charters, operating models, and governance structures to ensure clarity and accountability. Develop and maintain tools, templates, and guidance documents...

Job Summary Senior Manager, Digital Content and Social Strategy Position Overview The Senior Manager, Digital Content & Social Strategy is responsible for shaping and amplifying Otsuka's external digital presence across our corporate website, social platforms, and emerging digital touchpoints. This role drives integrated content strategies that elevate our corporate voice, strengthen reputation, and build advocacy for our science, our leadership, and our commitment to redefining what's possible for the people we serve. Reporting to the Director of Corporate Brand and Reputation, the Senior Manager leads corporate website governance, social media strategy, analytics, digital storytelling, and executive social programs. This professional excels at cross-functional collaboration, "story mining," and translating complex concepts into compelling, audience-centric narratives. Key Responsibilities Corporate Website Content & Governance Own content...

The Manager, Global Product Quality - Clinical Packaging is responsible for ensuring GMP and GCP compliance in the packaging, labeling, and distribution of clinical trial materials across global operations. This role supports the oversight of clinical packaging activities performed internally and at external vendors, ensuring that quality standards are met and regulatory requirements are maintained throughout the clinical supply chain. The manager will collaborate with cross-functional teams including Clinical Operations, Regulatory Affairs, and Supply Chain to ensure the integrity and traceability of investigational products from packaging through delivery. Key Responsibilities Oversee clinical packaging operations to ensure compliance with GMP, GCP, and applicable global regulatory requirements. In collaboration with the supplier quality team, support qualification and monitoring of external clinical packaging vendors, including audits and performance...

Job Summary The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers. Job Description Responsible for the operational oversight of all LMS activities including but not limited to: Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements. Owns...

The Manager, Data Analytics is an important role within the Medical Excellence & Operations team within Global Medical Affairs. This role will serve as the data and analytics lead supporting operational excellence across the Global Medical Affairs organization. This role is responsible for collecting, analyzing, and translating data into actionable insights that inform medical strategy, field engagement, performance measurement and medical strategy. The Manager, Data Analytics will work closely with both Field Medical and Headquarters teams to understand business needs and system requirements, support development of analytical solutions and other projects to drive key business processes and decisions for the Medical Affairs function. This role reports into the Business Solutions & Analytics Lead who reports into the Executive Director, Medical Excellence and Operations. Job Description Key Responsibilities: Data Collection, Management and Governance...