Manulife
Boston, MA, USA
The Director of Business Continuity Management (BCM) and Incident Management for GWAM Retirement Operations will lead the business continuity program and provide guidance to stakeholders in developing continuity strategies and managing crisis response at the operational level during disruptions. This role ensures uninterrupted business-as-usual (BAU) by effectively mitigating information, service, reputational, financial, and operational risks. Position Responsibilities: Lead Operational Incident Management for BCM within GWAM Retirement Operations, ensuring effective communication to senior leadership and adherence to applicable regulatory requirements. Facilitate and manage Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs), ensuring accuracy, completeness, and timely updates to maintain operational resilience. Develop and maintain incident management policies, procedures, and standards, aligning with best practices and organizational...


