369 customer experience jobs found in Chicago

Valorem Reply, a Reply company, is an award-winning digital transformation firm focused on delivering solutions around data-driven enterprise, IT modernization, customer experience, product transformation and modern workplace by leveraging the power of Microsoft technologies. Our Modern Work practice comprises of a strong group of digital workplace experts who create exceptional employee experiences for enterprises. Specializing in Microsoft 365, we build digital workspaces, world-class intranets, collaboration platforms, and business solutions that foster meaningful, online engagements for employees. Utilizing the magnitude of tools in Microsoft 365 and a robust adoption and change management strategy, our mission is to empower our clients' workforces to achieve more and to work better, together, faster. Come join our mission to be the most well-known and respected name in Modern Work globally. As an Adoption Change Management consultant, you will be responsible for...

At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for dynamic managers to lead our team and drive excellence in every customer interaction. Position Title(s): Assistant Store Manager and Supervisor Job Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth. Why Join Us? Competitive Pay & Benefits: Enjoy a comprehensive compensation package including health benefits, retirement plans, and employee discounts. Career Growth: We’re committed to your professional development and offer opportunities for career advancement within our growing company. Dynamic Environment: Be...

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About The Team The Customer Services & Strategy team in US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service. Senior Associate Product Managers at Capital One help drive the strategy, development, and launch of innovative products by collaborating with tech, design, and data teams in an agile environment. They own the product roadmap,...

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. We’re seeking an experienced Workforce Management (WFM) Senior Consultant to lead forecasting, staffing strategy, analytics, and operational performance initiatives across a multi skilled service environment. This role is perfect for someone who excels in data driven decision making, thrives in complex operational ecosystems, and can influence leaders with actionable insights. You will serve as a strategic partner—improving workforce efficiency, enhancing customer experience outcomes, and enabling operational excellence. JOB DESCRIPTION: Essential Duties & Responsibilities Strategic Workforce Planning Build and enhance dashboards and reporting that drive clarity around staffing...

Director of Product Management – Strategy and Technology Group (STG) P&C Solutions Location: Hybrid role with flexibility to work virtually or from our Chicago, Minneapolis, or New York offices Travel: Up to 25% Aon’s Strategy and Technology Group (STG) is seeking an experienced Director of Product Management to accelerate the growth of our Pricing and Product Management advisory business for clients in the P&C insurance industry. In this senior, client-facing role, you will lead strategic engagements with clients, generate revenue, and help shape the future of Aon’s STG P&C Solutions offering. Key Responsibilities Client Collaboration & Advisory Serve as a trusted advisor to P&C insurance clients, offering recommendations on product development, pricing strategies, profitable growth initiatives, and performance improvements. Lead client engagements from scoping through delivery, ensuring high-quality outcomes, measurable impact, and...

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Sales Manager __ As our Tendering & Applications Supervisor - Power Systems Studies , you will work closely with Sales, Engineering, Project Management, Product Management, and Supply Chain to gather technical and commercial inputs, maintain consistent scope definition, and support profitable business growth while driving standardization, continuous improvement, compliance, and a differentiated customer experience. The work model for this role is: Remote #LI-Remote Your Responsibilities: Lead the Advisory groups quoting and oversee end‑to‑end preparation, review, and delivery of accurate, timely Advisory Core quotes, including Arc Flash and Engineering Services. Gather and validate...

Job Description: Company Description: McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.?We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer...

About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com. At WPP Media, we believe in the power of our culture and...

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day (United States of America) Location Olympia Center Job Description General Summary: Ensures the smooth daily operation of Disease Management (DM) programs for the Lurie Children’s Health Partners Clinically Integrated Network (LCHPCIN) by providing administrative support, clinical guidance and ensuring contract compliance. This position shall report to the Director of Operations of the LCHPCIN. In addition to general administrative functions, this position is responsible for ensuring ongoing...

Are you a data-savvy strategist with a knack for turning complex numbers into compelling stories? We are seeking a Market Research Manager to lead the end-to-end research lifecycle for our client, an independent market research and public opinion consulting firm. In this role, you won’t just be managing data; you’ll be the bridge between raw insights and client success. From designing sophisticated questionnaires to managing project budgets and nurturing client relationships, you will ensure that every insight we deliver is accurate, timely, and impactful. This Might Be the Job for You If You Have: Bachelor’s Degree in a related field (Master’s degree is a definite asset). 2–3 years of hands-on market research experience; specific experience in Customer Experience (CX) research is a plus. MS Office Mastery: Advanced proficiency in Excel and PowerPoint is required. Data Tools: Basic knowledge of SPSS or other quantitative reporting tools. CXM Platforms: Prior...

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As the Head of Credit Monitoring & Financial Wellness Platform within PNC's Retail Lending organization, you will be based in Chicago, IL. The Head of Credit Monitoring & Financial Wellness Platform is responsible for leading the strategy, development, and delivery of a comprehensive customer experience that enables customers to monitor their credit score on an ongoing basis while accessing tools for personal financial budgeting and identity protection. This role owns the end-to-end product lifecycle, including strategic planning, technology delivery, third-party partnerships, and...

Valorem Reply, a Reply company, is an award-winning digital transformation firm focused on delivering solutions around data-driven enterprise, IT modernization, customer experience, product transformation and modern workplace by leveraging the power of Microsoft technologies. Our Modern Work practice comprises of a strong group of digital workplace experts who create exceptional employee experiences for enterprises. Specializing in Microsoft 365, we build digital workspaces, world-class intranets, collaboration platforms, and business solutions that foster meaningful, online engagements for employees. Utilizing the magnitude of tools in Microsoft 365 and a robust adoption and change management strategy, our mission is to empower our clients' workforces to achieve more and to work better, together, faster. Come join our mission to be the most well-known and respected name in Modern Work globally. As a Junior Project Manager, you will support the successful delivery of...

Records Management Specialist II Employment Type: Full-Time, Mid-Level Department: Office Support CGS is seeking an experienced Records Management Specialist to provide administrative support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Customer Service Excellence: Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high-quality support, resolving issues promptly, and maintaining a positive and empathetic approach...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Mondelez International. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented. How You Will Contribute When you receive a request that is pertinent to your area of responsibility,...

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What you’ll do Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations. Hire, develop, train, and supervise a...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Restore Hyper Wellness. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Assistant General Manager Restore Hyper Wellness + Cryotherapy Restore is seeking an Assistant General Manager with strong sales and business development skills. If you thrive in an entrepreneurial environment and have a passion for health and wellness, we want to meet you. As an Assistant General Manager, you’ll play an integral role in cultivating and maintaining the Restore culture. We’re looking for a team-oriented individual with strong leadership qualities to...

Company Description Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com. Overview This role will be responsible for end-to-end project and campaign management of CRM and email marketing initiatives that improve our clients’ relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content. The...

Description Job Overview: As a Community Management Apprentice, you will participate in a rotational program providing access and firsthand experience to the many facets of our organization. The program will include two phases: a corporate office training phase and a field-facing community association manager partnership phase. This 11-week program is designed to provide a “fast track” for individuals looking to join the community association management industry. Our curated roadmap trains, engages, and challenges individuals who are the future Community Association Managers of FirstService Residential Illinois. This in-person opportunity is based out of our Chicago corporate office. Throughout the program, you will travel as needed to on-site properties across the Chicagoland area, as well as our Suburban corporate office in Hoffman Estates, IL. Your Responsibilities Complete a task list of applicable property operations duties, as assigned by the overseeing Community...

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What you’ll do Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations. Hire, develop, train, and supervise a...

Senior Associate, Social Community Management & Processes Senior Associate, Social Community Management & Processes This is an exciting opportunity for a talented social media professional to join Capital One's Brand Governance, Social and Content Team. As a Senior Associate supporting the Social Operations program, you will play a central role in shaping and executing the enterprise-wide strategy for social media engagement, moderation and monitoring. This role is essential for fostering strong brand affinity, ensuring exceptional customer satisfaction, and protecting the Capital One brand across all social platforms. As a key contributor to our dynamic team, you will be instrumental in applying a powerful combination of strategic thinking, organizational excellence, and influential communication skills to tackle complex, enterprise-wide challenges. You will operate at the intersection of various business units, collaborating extensively with world-class...

WELCOME TO COMPTECH Good people. Dedicated People. Hard-working people. CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges. Job Description Job Title: Records Management Specialist III Location: Chicago, IL (on-site) Overview CompTech is seeking a Records Management Specialist III in support of our customer, the EPA. The Records Management Specialist III provides technical and administrative support for records and docket management programs under the direction of a Records/Information Manager. This position supports the organization, maintenance, and accessibility of physical and electronic records to ensure compliance with federal...

The Commercial Lending Product Manager is responsible for end-to-end product strategy, development, and lifecycle management across credit-based banking products. The role partners cross-functionally with sales, risk, technology, and vendors to bring products to market, support strategic initiatives, and enable sales effectiveness through training, tools, and client deal support. Delivers data-driven insights, business cases, and strategic roadmaps while managing operational execution, change management, and complex escalations. Researches, defines, aligns, develops, and implements sales and marketing strategies with P&L (profit and loss) accountability to enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and...

Now Brewing – operations manager, Starbucks Reserve – Chicago Roastery #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US. This job contributes to Starbucks success by leading a team of partners to operate a profitability driven business by creating the best Starbucks Reserve® Experience for our customers and partners. The operations manager is required to regularly and customarily exercise discretion in...

320 S Canal Street Chicago Illinois,60606 The Commercial Lending Product Manager is responsible for end‑to‑end product strategy, development, and lifecycle management across credit-based banking products. The role partners cross‑functionally with sales, risk, technology, and vendors to bring products to market, support strategic initiatives, and enable sales effectiveness through training, tools, and client deal support. Delivers data‑driven insights, business cases, and strategic roadmaps while managing operational execution, change management, and complex escalations. Researches, defines, aligns, develops, and implements sales and marketing strategies with P&L (profit and loss) accountability to enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system...