2 jobs found in East Stroudsburg

Description Job Title: Director of Incident Management and Staff Training - Several Counties Location: Berks, Carbon, Monroe, Luzerne, and Schuylkill Counties Employment Type: Full-time Salary: $65,000/year Date Posted: 05-05-2026 About the Role The Incident Management Coordinator is responsible for overseeing incident management processes for individuals with intellectual disabilities, ensuring compliance with all regulatory requirements and timelines. This role focuses on analyzing incident data, managing reporting processes, and coordinating staff training initiatives to ensure adherence to standards. The position also leads training team coordination and content oversight while supporting organizational compliance with ODP regulations. Typical working hours are 8:00 AM to 4:30 PM, Monday through Friday. Responsibilities Oversee incident management processes, ensuring all reports are completed accurately and within required timeframes...

Benefits: Bonus based on performance Competitive salary Training & development Are you passionate about delivering exceptional customer experiences? Join our dynamic team and help us build lasting relationships with our customers! ROLE DESCRIPTION: Respond promptly and professionally to customer inquiries via phone, email, and chat Troubleshoot and resolve customer issues with empathy and efficiency Collaborate with internal teams to enhance service quality Maintain accurate records of customer interactions QUALIFICATIONS: In depth background check verifying clear criminal history PA/NJ Property and Casualty Producers license Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment Previous customer service experience Why Join Us? Competitive salary and bonus package Opportunities for career growth and development Supportive and inclusive company culture...