1 jobs found in Fort Dodge

job summary: Are you a tech-savvy leader who thrives on delivering exceptional user support and coaching high-performing teams? A premier technology solutions provider is seeking a dynamic IT Customer Service Manager to lead support operations. In this role, you will champion an outstanding customer service culture, oversee day-to-day endpoint deployment and break-fix operations, and lead a dedicated team of technicians and analysts. If you are passionate about First Contact Resolution (FCR), continuous process improvement, and mentoring the next generation of IT talent, we want to hear from you!     location: Fort Dodge, Iowa job type: Permanent salary: $80,000 - 90,000 per year work hours: 8am to 5pm education: Bachelors   responsibilities: Team Leadership & Mentorship: Hire, train, coach, and manage a diverse campus support team, including Service Desk Analysts, AV/Computer Support Technicians, and part-time assistants. Operations & Service Delivery:...