14 customer service agent jobs found in Frankfort

Senior Manager, Product Management - Velocity Black Request Experiences (Remote) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We're excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here (https://www.capitalone.com/about/newsroom/velocity-black-acquisition/) . Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's...

Cloud Architect, Product Management Location: Remote (US-based) About the Role We are seeking a hands-on, technically deep Cloud Architect to serve as the critical technical bridge between our Engineering, Product Management, and Field teams. In this role, you will act as the primary subject matter expert on the cloud services we support, ensuring our product vision translates into technically sound, commercially viable solutions. You thrive at the intersection of technical execution and product strategy . You'll guide Product Managers during the product development process to ensure first releases of our features meet rigorous enterprise standards, while simultaneously partnering with field teams to ensure post-sale implementations land successfully in complex customer cloud environments. Key Responsibilities Product Strategy & Design: Serve as the technical SME to help PMs translate complex cloud requirements into actionable product...

Work From Home Recovery Skip Unit Manager As a Unit Manager at Capital One, you will lead a dynamic team of front line associates In Recovery Skip who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 25 associates within the unit Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics Prepare and deliver monthly performance reviews for direct reports Manage business level metrics to high efficiency standards Share in the accountability for a business level function team (Logistics, quality, innovation, morale)...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. What you can expect Zoom is seeking a Senior Product Manager to lead the vision, strategy, and roadmap for Contact Center Agent Experiences and Workflows. This role focuses on building intuitive, intelligent, and integrated workflows that help agents resolve customer issues efficiently and effectively. You will partner with engineering, design, data science, and CX teams to deliver a scalable, high-impact agent experience. Your work will shape how millions of customer...

Become a part of our caring community and help us put health first The Field Marketing Executive plays a crucial role in driving lead generation and supporting the local sales team through grassroots marketing, community outreach, and event execution. The Field Marketing Executive works directly in the field to identify opportunities, build relationships, and activate strategies that contribute to sales growth, branding, and increased community presence. Ultimately, the Field Marketing Executive contributes to market growth objectives. The Field Marketing Executive works with agents and their leaders to create plans that drive new enrollments, increase retention of existing members, and build meaningful relationships with community organizations and influencers. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable...

Job Description Are you a sales pro looking to excel in an exciting, large-scale arena? Oracle is a market leader in Cloud ERP because we connect thousands of companies with enterprise products they can trust. This is your opportunity to use your experience with ERP/ERM/CX Sales & Service/HCM to make a big splash in your career. We're looking for an Industry Sales Executive to provide expertise in finance and budgeting solutions tied to Oracle's suite of products. Using your knowledge of ERP, HCM and CX, you'll work alongside Oracle's best sales executives to solve sophisticated customer problems and translate customer requirements into technical solutions. By selling our software/solutions, you'll play a crucial role in driving the continued success of Oracle's Enterprise Applications in North America. If you're ready to bring your sales skills to the forefront of ERP, come and join us! About Oracle ERP, HCM and CX Oracle's outstanding suite of...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world's most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers,...

Job Description Oracle's Supply Chain Management (SCM) Product Strategy team is seeking a highly skilled and innovative AI Tools Product Manager to drive the creation and deployment of internal AI-powered solutions aimed at boosting the team's efficiency and productivity. In this pivotal role, you will both define and execute product strategies for agent-based and generative AI internal tools, merging SCM business expertise with advanced technical capabilities. Your work will enable the Product Strategy team to deliver informed, fast, and accurate decisions while embodying Oracle's commitment to driving the digital transformation of supply chain management. As a member of the SCM Product Strategy team, you will collaborate closely with business stakeholders, engineering, and executive leadership to design, build, and launch AI agents and applications that automate processes, generate actionable insights, and enhance productivity. The ideal candidate blends hands-on...

Job Description Oracle's Supply Chain Management (SCM) Product Strategy team is seeking a highly skilled and innovative AI Tools Product Manager to drive the creation and deployment of internal AI-powered solutions aimed at boosting the team's efficiency and productivity. In this pivotal role, you will both define and execute product strategies for agent-based and generative AI internal tools, merging SCM business expertise with advanced technical capabilities. Your work will enable the Product Strategy team to deliver informed, fast, and accurate decisions while embodying Oracle's commitment to driving the digital transformation of supply chain management. As a member of the SCM Product Strategy team, you will collaborate closely with business stakeholders, engineering, and executive leadership to design, build, and launch AI agents and applications that automate processes, generate actionable insights, and enhance productivity. The ideal candidate blends hands-on...

Job Description Join Oracle Cloud Infrastructure (OCI) as a Data Center Commissioning (Cx) Manager The Data Center Infrastructure team at OCI delivers state-of-the-art GigaScale data centers at an unprecedented pace. Made up of seasoned project and program managers, we partner across internal teams and external providers to execute complex builds-powering OCI's capacity growth and long-term success. About the Role: As a Data Center Commissioning (Cx) Manager , you will own the end-to-end commissioning strategy and execution for OCI data center capacity, from early design intent through Integrated Systems Testing (IST) and operational handover (including GPU/rack readiness milestones). Operating in a matrixed organization, you'll drive predictable, repeatable commissioning outcomes by aligning Engineering, Construction, Telecom/Low Voltage, Controls (BMS/EPMS), Security, and Operations, ensuring systems are safe, compliant, fully tested, and ready for...

Job Description As a Senior Principal Product Manager, Advertising Technology, you will lead the conception, design, and evolution of disruptive advertising technology solutions, including next-generation capabilities powered by Generative AI. This leader will drive innovation across the advertising ecosystem-serving both the demand-side (agencies and advertisers) and supply-side (publishers and platforms)-with a focus on unlocking efficiency, personalization, optimization, and measurable value. You will be responsible for setting the strategic product vision for a modern AI-driven advertising platform, identifying disruptive opportunities within the AdTech ecosystem, partnering with engineering teams to lead the specification and delivery of robust product capabilities, and engaging directly with agencies, advertisers, publishers, and partners to validate product direction, gather insights, and drive adoption. The ideal candidate thrives at the intersection of advanced...

Job Description About the Role We are seeking a driven Product Manager to lead the strategy and execution of healthcare knowledge graph initiatives within Oracle's Clinical AI team. In this role, you will act as a key connector between AI development and the teams building Ambulatory and Acute EHR experiences, ensuring seamless integration of advanced AI capabilities into clinical workflows. You will define product strategies, prioritize initiatives, and manage dependencies across AI agents and knowledge platform projects, translating complex technical opportunities into actionable roadmaps. Your work will directly enable clinicians to leverage AI-driven insights, improving decision-making and delivering measurable impact for patients and care teams. Responsibilities Key Responsibilities Product Strategy & Roadmap: Define, align, and maintain product strategies and roadmaps that deliver engaging, user-centric features, driving adoption of AI-powered...

Senior Manager, Product Manager: Capital One Shopping (Remote-Eligible) We are looking for a Product Manager to join our growing team in Capital One Shopping. If you have a remarkable ability to use data to tell a story, form a hypothesis and define metrics to identify the success of product initiatives - this is the role for you! Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. We're looking for a Product Manager with a demonstrated interest and aptitude for AI. While formal on-the-job experience with AI is a plus, we highly value candidates who have proactively...

Job Description About the Role We are seeking a driven Product Manager to lead the strategy and execution of healthcare knowledge graph initiatives within Oracle's Clinical AI team. In this role, you will act as a key connector between AI development and the teams building Ambulatory and Acute EHR experiences, ensuring seamless integration of advanced AI capabilities into clinical workflows. You will define product strategies, prioritize initiatives, and manage dependencies across AI agents and knowledge platform projects, translating complex technical opportunities into actionable roadmaps. Your work will directly enable clinicians to leverage AI-driven insights, improving decision-making and delivering measurable impact for patients and care teams. Responsibilities Key Responsibilities Product Strategy & Roadmap: Define, align, and maintain product strategies and roadmaps that deliver engaging, user-centric features, driving adoption of AI-powered...