647 Ninth Ave Corp dba OBAO HELLS KITCHEN
New York, NY, USA
Oversee daily operations for a full-service Thai restaurant. Manage front-of-house staff, including scheduling, supervision, and performance evaluations. Coordinate with kitchen and F&B teams to ensure smooth service delivery and guest satisfaction Implement customer service standards, incorporating Thai and Asian cultural hospitality practices. Plan and execute restaurant sales strategies and promotional events to boost revenue. Monitor and control operating budgets, including labor, food cost, and supply expenses. Handle guest feedback, complaints, special requests, and ensure swift issue resolution. Conduct monthly training sessions focused on guest satisfaction and service quality. Prepare and analyze profit and loss (P&L) statements; provide insights for cost control. Use POS and PMS systems (Toast, Opera, Commanche) for transaction accuracy and reporting. Develop upselling programs for food and beverages to increase average...


