Full time
Capital One Financial Corporation
Riverwoods, IL
Campaign Manager, Quality Of Customer Experience (QCX) The Quality of Customer Experience team is seeking a Campaign Manager to support acceptance testing efforts. Quality of Acceptance is a critical component of the Global Payments Network with focus on improving the reliability of the Network to foster a better cardmember experience at physical and digital points-of-sale to drive incremental volume through the various testing efforts. This position will work cross-functionally with various partner teams (Sales, Operations, Marketing etc.) to boost effectiveness and efficiency through the testing campaigns which validate acceptance levels and enhance market understanding. The primary responsibilities will be to manage the day-to-day of various testing campaigns through a vendor. This will be inclusive of intake, design, process, vendor coordination and final reporting to business partners. This individual will also work as part of a team to further enhance internal processes...

