6 help desk it support jobs found in Springfield

The Manager, IT Support manages a help desk team to support and resolve end-user issues with computer hardware or software. This position will manage the overall response to user inquiries and ensure that the team can troubleshoot, diagnose problems, and identify solutions with IT equipment and applications. Responsibilities and Duties: Manage a medium-sized user support area with guidance from senior colleagues, developing a user support plan and delivering activities and solving complex issues to meet user support standards. Produce, update, and provide best practice support on complex documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes. Provide fault isolation and resolution for complex challenges to limit and address issues promptly. Work within established knowledge management systems to deliver preset outcomes for an area of responsibility. Develop short- or medium-term work...

FLSA STATUS: Hourly, Non-Exempt DEPARTMENT: Refugee Resettlement Services REPORTS TO: Springfield Case Management Supervisor, Refugee Resettlement Services SUPERVISORY: No WORK HOURS: 37.5 Hours Per Week WORK LOCATION: Springfield, OH DATE: April 2026 Position Summary Under direction, this position provides case management services to eligible immigrant populations, including Haitian entrants and others. This position assesses individual and family needs and provides case management to eliminate barriers that are identified through the creation of a family self-sufficiency plan and individual employment plan. This position works collaboratively with community and internal partners to establish a continuum of care for those served through the program. This position may also assist with serving secondary migrants, asylees, and refugees outside of their initial Reception & Placement period as needed to promote self-sufficiency....

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, and collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: We are seeking a Treasury Management Support Specialist to join a leading financial services organization undergoing a major digital banking transformation across the United States. This role will provide high-touch, "white glove" support to treasury management clients during a critical Q2 Digital Banking platform conversion, ensuring a seamless transition and strong user adoption....

Position Description & Qualifications The Army PPB BOS program is seeking a CM Specialist to deliver cloud-based configuration management, DevSecOps, and release engineering activities to support the enterprise systems. Serco supports the US Army as the prime for PPB BBOS and consists of multiple managed cloud environments and numerous hosted data, applications, and processes that enable Army Planning, Programming and Budgeting (PPB) processes to develop the Army Future Years Defense Program (FYDP). Our team performs administration, maintenance, and improvement of IT systems that collect POM, Budget Estimate Submission (BES) and President's Budget resources data deemed necessary to accomplish the Department's mission. In this role, you will: Support applications and systems operating within AWS GovCloud and Commercial Cloud environments/ Be responsible for developing, maintaining, and enforcing software configuration management tools and processes that...

Position Description & Qualifications At Serco, we deliver mission-critical services and technology solutions that enable our government customers to operate more effectively, securely, and efficiently. We support complex federal missions across defense, civilian, and intelligence domains by combining deep domain expertise with modern digital, data, and cloud capabilities. Our teams are trusted partners to our customers, committed to technical excellence, innovation, and disciplined execution in highly regulated environments. We are seeking a Data Analytics Manager. This role will be responsible for building, managing, and enabling high-performing data analytics teams that deliver solutions employing data management, operations research, machine learning, statistics, business intelligence, and low-code automation for internal initiatives and government contracts. This position is contingent upon your ability to obtain/maintain a Secret security clearance In this...

The Office of Statewide Pretrial Services’ (OSPS or Office) is a statewide office that provides pretrial services under the Pretrial Services Act, 725 ILCS 185. The Office’s mission is to assist in the administration of justice and promote community safety by ensuring fairness and equality in the pretrial process. OSPS prepares pretrial investigation reports for the courts and supervises individuals released from custody as directed by the court. The IT Operations Manager is responsible for overseeing and managing the day-to-day information technology operations of the Office of Statewide Pretrial Services (OSPS). This position provides administrative, technical, and operational leadership for the IT Division to ensure reliable, secure, and efficient technology services that support agency functions statewide. The IT Operations Manager works under the general supervision of the Chief Information Officer. FUNCTIONS INCLUDE: · Directs and manages daily IT operations, including...