Full time
Cigna
St. Louis, MO
The Client Experience Manager is the client facing relationship liaison for their assigned segment of business. Acts as the key point of contact for assigned health plans. Facilitates Health Plan meetings to address escalated issues, to update on new items, and to come to resolutions. Is a consultative resource for clients on EviCore programs and products. Tracks client issues that require research/investigation & coordination to reach resolutions. Collaborates with internal resources to resolve client issues. Uses data and facts to identify and solve a range of problems for assigned health plans. Delivers effective and time sensitive verbal and written communications to internal and external audiences. What you must have Bachelor’s degree, preferred 2+ years relevant client management experience, preferred Experience in healthcare industry, preferred Demonstrated communication (oral and written) and presentation skills Strong organizational,...

