Full time
Washington University in St Louis
St. Louis, MO, USA
Scheduled Hours 40 Position Summary Leads and directs HR Solutions Center Response Team responsible for responding to employee and manager inquiries across HR topics, ensuring high-quality, timely, and customer-focused service delivery that meets or exceeds defined service levels. Job Description Primary Duties & Responsibilities: Adapt HR Solutions Response team structure to meet evolving HR and institutional needs. Lead Tier 1 response team members handling HR inquiries, data management triage, and case management through coaching, team building, and employee development. Oversee scheduling, staffing, and workload balancing to ensure adequate coverage across service channels. Supervise, oversee, manage, audit, and troubleshoot workflows and monitor daily transactions. Handle escalated common inquiries from team, uncommon/specialized employee inquiries regarding core HR issues and employee data questions and concerns when needed prior...


