Manulife
Montana, Bulgaria
Day-to-day management of one or more customer support / operations teams. Work on and lead departmental and enterprise-level initiatives and projects. Position Responsibilities: Individual Responsibilities: 50% Management Ensure compliance with company procedures and industry regulations Day to day management of customer support/operations teams Develop business metrics to focus staff efforts and measure business results Evaluate workflow process for improvement opportunities Provide management support for escalated issues Support change management Represent team while interfacing with other business units and/or vendors Oversight of vendor interaction Ownership of business continuity process Coach team through training, skills development, objective setting, and performance measurement Ensure timely completion/accuracy of all teams' responsibilities Understand metrics and formulate strategy through...
