Part time
Storypark
Wellington, New Zealand
* Managing premium accommodation across Wellington * Small and supportive team * Curae - a Comprendé company About us Curae is a Comprendé company specialising in high end, short stay accommodation. We currently operate 20 premium short stay properties across Wellington, however we're growing fast and are looking for a hands-on Operations Manager to lift consistency, protect standards and take pressure off our current Manager. If you're the person who notices the details before the guest does, this role will suit you. What you'll be doing: * Inspect properties after housekeeping and lift quality control (the finer details matter here) * Gather information from the team and/or guests, resolve or trouble shoot issues where possible or triage appropriately in real time * Coaching and training a small housekeeping team to ensure quality control * Manage guest communications with fast, calm service recovery * Coordinate urgent guest issues and maintenance needs * Improve our app...

