Oracle
Boston, MA
Job Description Job Summary The Vendor Performance Manager (OSA/KPI) is responsible for owning and executing the portfolio-wide OSA/SLA performance framework and KPI governance across portfolio and all relevant critical service providers. This role ensures consistent, accurate, and actionable performance measurement across vendors, enabling timely identification of risks and driving performance improvement outcomes. As an IC4, this role applies strong analytical rigor and operational judgment to translate performance data into insights, support root cause analysis, and drive structured corrective actions in partnership with cross-functional stakeholders. The position plays a critical role in maintaining service reliability and performance consistency across data center operations. Key Responsibilities Own and maintain KPI taxonomy, definitions, threshold logic, and governance standards across all vendors and campuses. Develop, validate, and publish...

