Full time
FedEx Freight
Memphis, TN, USA
POSITION OVERVIEW: Provides direction, operational excellence, and continuous improvement of all customer service initiatives across the organization. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. Lead, develop, plan, organize, measure and coordinate operations of the Customer Service Division 2. Ensures data accuracy used in the analysis of customer and operating problems. 3. Assure resolution of service oriented issues and assures customers satisfaction in general 4. Responsible for the development of plans to support people and continuous process improvement for more efficient operations 5. Provide data analytics for operations and service quality 6. Develop project plans, metrics, and goals for the Customer Service Division 7. Support key systems and tools to improve productivity 8. Comply with all applicable laws/regulations, as well as company policies/procedures 9. Perform other duties as required Disclaimer: This job description is general in...

