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91 lead retail customer service associate jobs found

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MB
Full time
 
Assistant Director: Practice Management - Litigation
Mayer Brown LLP Chicago, IL, USA
Overview: Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. Responsible for practice group strategic planning, including developing business development strategy, and working with the Firm Practice Leaders (“FPLs”) in the...

Dec 21, 2025
CBRE
Sr. Program Manager (Change Management)
CBRE Springfield, IL, USA
Sr. Program Manager (Change Management) Job ID 251648 Posted 09-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Project Management Location(s) Minneapolis - Minnesota - United States of America, Minnetonka - Minnesota - United States of America, Remote - US - Remote - US - United States of America About the Role: As a CBRE Program Sr. Manager, you will manage a team responsible for facilitating medium to large, complex, cross-functional projects and programs and the associated team. This job is part of the Program Management function. They are responsible for the creation and delivery of strategic programs representing major company initiatives. What You'll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work...

Dec 15, 2025
PNC
Program Management Director- Retail Lending Servicing Product
PNC Chicago, IL, USA
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Program Management Director within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA, Wilmington DE, Washington DC, Tysons Corner VA, Chicago IL or New York, NY . The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. Seasoned leader, manage a team of project / program managers to deliver a series of initiatives from ideation through discovery, development and delivery Supports Head of Servicing Product to...

Dec 14, 2025
PC
Full time
 
Senior Associate, Account Management
Publicis CoLab Chicago, IL, USA
Company Description We’re an agency looking to defy the status quo. We’re in the business of making your business better. And it’s our mission to give our partners the most compelling advertising experience possible. While everyone else is concerned about the best practices of yesterday, we are discovering and defining innovative solutions for tomorrow. We do that by moving fast, breaking rules, rebuilding systems, generating solutions and taking performance to its limits -- then pushing it even farther. We’re here to be the arbiters of change. To rock the boat. To upset the apple cart. To cause a disturbance in the force. We’re here to Dysrupt. Overview Dysrupt is obsessed with all things digital marketing, and the ecosystem is more complicated than ever. We’re here to uncomplicate it. As marketers, innovators, and consultants, we help brands navigate the constantly-evolving digital landscape. We take on complex marketing problems and design custom, successful marketing...

Dec 14, 2025
ZT
Manager Product Management RFID
Zebra Technologies Corp. Lincolnshire, IL, USA
Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally. Come make an impact every day at Zebra. The Product Management team is responsible for determining Zebra’s product offerings and driving development, launch, and adoption of RFID...

Dec 14, 2025
Humana
Associate / Product Owner - Marketing Resource Management (MRM)
Humana Springfield, IL, USA
Become a part of our caring community and help us put health first Humana is evolving its marketing operations to enable smarter planning, faster execution, and greater transparency-and we're looking for a product manager to lead that effort. As Senior Associate/Product Manager - Marketing Resource Management (MRM) Capabilities, you'll own the roadmap for tools and workflows that support campaign intake, planning, approvals, and performance tracking. This role is central to enabling scalable, compliant, and insight-driven marketing operations. You'll help guide the transition to a modern resource management platform and evaluate opportunities to integrate with enterprise workflow systems to support intelligent orchestration. This role supports the day-to-day configuration and optimization of marketing resource management tools and workflows. You'll work closely with cross-functional teams-including Marketing, Creative, Legal, and IT-to ensure campaign planning and...

Dec 14, 2025
Humana
Lead Product Owner - Product Management
Humana Springfield, IL, USA
Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. The Lead Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scope and complexity ranging from moderate to substantial. This role will be aligned to Humana sales technology platforms, helping further advance capabilities that provide a seamless...

Dec 13, 2025
Lensa
Full time
 
Senior Engagement Manager, ProServe Shared Delivery Team Engagement Management
Lensa Chicago, IL, USA
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Amazon. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Description The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and...

Dec 12, 2025
Humana
Senior Workforce Management Professional
Humana Springfield, IL, USA
Become a part of our caring community and help us put health first The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Senior Workforce Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Forecasting Analyst plays a pivotal role in shaping strategic workforce planning through advanced forecasting methodologies, comprehensive data analysis, and insightful consultation. This position is responsible for overseeing and refining staffing forecasts, optimizing resource allocation for contact center and back-office operations, and driving continuous improvement in workforce management...

Dec 12, 2025
Capital One
Full time
 
Sr. Director, Technical Program Management - Card Tech Platforms
Capital One Chicago, IL, USA
Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms? About Capital One: At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in. About the team: Acquisitions, Customer Management & Segments (ACMS) is an organization within Card Technology. We manage the platform responsible for acquisitions which includes our pre-approved offer and counter-offer user journeys; and the Customer Management systems that our customers use after they open an account...

Dec 11, 2025
Red Wing Shoe Company
Full time
 
Industrial Assistant Store Manager
Red Wing Shoe Company Elk Grove Village, IL, USA
Company Description The targeted hiring range for this full-time position is $17.00 - $22.13 plus commission depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things plus market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process. Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all...

Jan 01, 2026
US
Full time
 
Retail Store Manager
UScellular Freeport, IL, USA
Description: At Next Generation Wireless (NGW), we’re more than a wireless retailer — we’re a trusted partner helping people stay connected to what matters most. As a UScellular Authorized Agent — now part of T-Mobile — we’re excited to offer the strength of two networks, bringing even more value to our customers. We’re looking for a Retail Store Manager who can inspire and elevate a team. This leadership role is critical to our organization’s success and is ideal for a proven manager with experience leading high-performing sales teams who’s ready for a new challenge in a dynamic and ever-evolving industry. Intrigued? Here’s more about us: The largest Authorized Agent of UScellular, with 100+ locations across multiple states A values-driven organization focused on customer and associate success A fast-paced, high-reward environment designed for leaders who take initiative Passionate about providing support, training, and career growth opportunities A culture that...

Dec 24, 2025
VF
Full time
 
The North Face: Assistant Store Manager - Woodfield Mall
VF Schaumburg, IL, USA
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for VF Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Assistant Store Manager As the Assistant Store Manager, you will lead, develop and motivate a team of brand advocates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. Join the North Face Family The North...

Dec 11, 2025
KH
Full time
 
Sr. Manager, Disruptive Innovation Insights
Kraft Heinz Company Chicago, IL, USA
All Posting Locations: Chicago, IL, US Job Functions: Marketing Date Published: January 6, 2026 Ref#: R-99068 ABOUT THE ROLE Job Description As a key strategic business partner and consumer insights subject matter expert for the Global Innovation team, you will have the opportunity to directly impact growth for our global brand portfolio. This role will lead the consumer and marketplace learning agenda across brands and channels to identify innovation opportunities rooted in consumer behavior that drive top and bottom-line growth for Kraft Heinz and retail partners. This role requires a person who can be: Strategic: Be a strategic business partner to the marketing team and a key agent for organizational change. Demonstrate understanding of the consumer, research methodologies/techniques, standard processes, and experience to drive the business forward. Influential: Influence the organization and work seamlessly with...

Jan 09, 2026
SB
Full time
 
Associate National Account Manager - ACE - Remote
Stanley Black & Decker Addison, IL, USA
Associate National Account Manager Remote Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As an Associate National Account Manager you will assist in managing our Ace Hardware partnership and business. You’ll get to: Develop & implement a strategic sales and marketing plan for all the Stanley Black & Decker brands to include DEWALT, CRAFTSMAN, Stanley, and Black & Decker. Managing these brands for the AceHardware.com business to grow existing business and exploit...

Jan 09, 2026
PNC
Full time
 
Branch Manager
PNC St. Charles, IL, USA
Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Branch organization, you will be based in St Charles, IL Bilingual Spanish preferred. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of eco-system partners....

Jan 09, 2026
Capital One
Full time
 
Principal Process Manager-Network Authorization Health & Compliance
Capital One Chicago, IL, USA
As a Principal Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. Our Network Authorization Health & Compliance Family is growing - bringing the Network into the Capital One ecosystem. Our goal is to ensure a smooth transition, establish a strong operational foundation, and set the...

Jan 09, 2026
EL
Full time
 
Project Manager
EA Langenfeld & Associates Mount Prospect, IL, USA
Touchpoint 360, a growing National Merchandising Services Company, is seeking an entry level Project Manager to join our team, working at our Mount Prospect, IL location. This position is perfect for an energetic self-starter. The ideal candidate will have a bachelor’s degree, be proficient in working with Word, Excel, PowerPoint, Access and SharePoint and have exceptional organization and communication skills. The ability to multi-task and operate in a team environment are essential. Prior retail and/or project management experience is a plus. The ability to travel up to 10% of the time is a necessity. Responsibilities include but are not limited to: Providing comprehensive coordination and administrative assistance to ensure the successful execution of projects. Organizing project-related travel in collaboration with the Project Manager and Travel Manager. Reviewing and approving project payroll. Maintaining and updating project schedules. Managing project data and photo...

Jan 09, 2026
KH
Full time
 
Sr. Manager, Disruptive Innovation Insights
Kraft Heinz Company Chicago, IL, USA
Job Description As a key strategic business partner and consumer insights subject matter expert for the Global Innovation team, you will have the opportunity to directly impact growth for our global brand portfolio. This role will lead the consumer and marketplace learning agenda across brands and channels to identify innovation opportunities rooted in consumer behavior that drive top and bottom-line growth for Kraft Heinz and retail partners. This Role Requires a Person Who Can Be Strategic Be a strategic business partner to the marketing team and a key agent for organizational change. Demonstrate understanding of the consumer, research methodologies/techniques, standard processes, and experience to drive the business forward. Influential Influence the organization and work seamlessly with cross-functional teams. Engage with senior management and present insights to senior executive leaders. Impactful Influence "so-what’s" by making concrete recommendations routed in...

Jan 09, 2026
CO
Full time
 
Principal Process Manager-Network Authorization Health & Compliance
Capital One Financial Corporation Riverwoods, IL, USA
Principal Process Manager-Network Authorization Health & Compliance As a Principal Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. Our Network Authorization Health & Compliance Family is growing - bringing the Network into the Capital One ecosystem. Our goal is to...

Jan 09, 2026
PU
Department Manager
Primark US Gurnee, IL, USA
Because you’re the team’s glue. Motivate our way! Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more opportunities for you and more amazing experiences for our customers. As a Department Manager at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you shape your team’s futures and encourage sales. Because you thrive outside your comfort zone. Apply to join us as an in-store Department Manager. What You’ll Do As a Department Manager, you will own a department, and focus on maximizing its sales, inventory, and standards. Department Managers have the power to impact the business daily, by managing inventory, moving product in accordance with customer demand, reviewing and managing planograms and period layouts, and by being...

Jan 09, 2026
Capital One
Full time
 
Principal Process Manager (Global Payment Network)
Capital One Chicago, IL, USA
At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. As a Principal Associate Process Manager supporting Capital One Reliability Engineering, you will help manage and support the resilience testing process. Responsibilities will include documenting, monitoring and controlling critical process points as defined by technical requirements, and associated policies and standards. You will educate and gain buy-in from key...

Jan 08, 2026
VF
Part time
 
The North Face: Floor Supervisor - Chicago Premium Outlets
VF Aurora, IL, USA
Supervisor As a Supervisor, you will direct, develop and motivate a team of brand associates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. You will assume an active role in your own cross functional development through the brand’s quarterly DOR rotations and Module-Based Leadership Training Program. The North Face, a VF Company At The North Face we dare to lead the world forward through Exploration . We were born to Explore. We were born to Disrupt. We were born to Lead. The North Face is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and...

Jan 08, 2026
SS
Full time
 
Manager, Strategic Operations
Sphera Solutions, Inc. Chicago, IL, USA
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how...

Jan 08, 2026
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