Full time
Sail Energy LLC
Cuba, NY, USA
The Customer Service Manager is responsible for customer-facing administrative support functions as it relates to delivery and service account issues. Directs the customer service team daily to ensure the delivery of a high-quality experience to current and new customers in a timely, professional manner. Provides visibility on all customer related aspects of the business through reports and direct customer interactions. Manages a wide range of administrative tasks to ensure effective support of customers, service, and delivery teams. Customer Service Manager Job Duties & Responsibilities Provides a consistently high level of customer satisfaction, value, and trust through effective and professional communication with new and existing customers alike. Supervises the Customer Service Representative team, ensures a timely and effective response to customer problems or issues. Manages customer issues as it relates to billing, account set-up and management. Generates...

