Full time
Humana
Louisville, KY, USA
Become a part of our caring community and help us put health first The Supervisor, Consumer Service Operations is responsible for the daily activities across multiple service functions area. The Supervisor, Consumer Service Operations works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. The Supervisor, Consumer Service Operations will work onsite providing support to call center associates who assist members with a variety of services. This role will provide associates with guidance on completing daily goals as well as individual developmental goals. Additional Responsibilities Include Setting clear expectations and managing performance effectively ensuring advocate contributions are aligned with departmental and organizational goals. Consistently...

