Serco
OH, USA
Position Description Join Serco as a Fleet Administrative Supervisor! Serco supports a large utility fleet operating diagnosing and repairing medium and heavy duty diesel trucks. In this role, you can expect to: Administrative oversight of the work performed by mobile service techs in Indiana and Ohio. Role includes ensuring techs schedule planned and unplanned maintenance requirements and properly record labor, inventory, work performed and necessary work order comments. Review completed work orders and approve for closing. Provide feedback to techs on incorrect work order practices and unacceptable job times. Assist with scheduling and scheduling decisions as needed. Record and report service appointments missed by customer. Maintain and monitor a process to receive and collect customer work requests and follow up for completion. Monitor monthly planned maintenance and ensure plans are in place for 100% completion Maintain ongoing...


