Full time
Capital One
Richmond, VA, USA
Senior Support Operations (AWS, ServiceNow, SQL, Data Platforms) This role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management and Knowledge Management. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on data platforms support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 2 years of experience in managing IT projects or operations teams At least 2 years Technical Operations experience At least 2 years of...
