12 customer support representative jobs found in Boston

About InvoiceCloud InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. We’re seeking a customer-focused Product Manager to support and grow InvoiceCloud’s Insurance vertical. This role is responsible for deeply understanding customer needs, defining clear business requirements, and ensuring our solutions reflect the evolving needs of Insurance billers and payers. You will develop deep expertise in Insurance agent...

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Manager of Professional Services and Alternative Delivery Contracting Construction Contract Procurement will manage construction Alternative Delivery and Professional Services procurement for the MBTA's major construction capital programs, including infrastructure improvement, system expansion, and state of good repair programs. Duties & Responsibilities Supervise the Managers within the Professional Services and Alternative Delivery Contracting Contract Services department....

Company : Highmark Inc. Job Description : JOB SUMMARY This job requires the incumbent to balance clinical and business acumen to implement and provide ongoing support and oversight of assigned pharmacy programs. This pharmacist will work in a team-oriented environment as a subject matter expert of assigned pharmacy program offerings with both clinical and non-clinical focus. The incumbent is responsible for implementation, market introduction, overall performance, and continuous improvement of their assigned programs. The incumbent will work with internal partners and leadership to develop a firm grasp of the Organization's clinical program strategy as it evolves over time to enhance the value that is delivered to the Organization's customers. ESSENTIAL RESPONSIBILITIES Define the Organization's clinical product eminence strategy and plan, including the identification of key activities (e.g., conferences, publications, white papers, webinars, etc.) that will...

Job Description The Oracle Clinical AI Agent team's mission is to deliver an AI platform that serves as the foundation for Oracle's health applications. By embedding generative and conversational AI into these applications, we empower clinicians to simplify their workflows, reduce manual tasks, and focus more on patient care. Our diverse team of innovators is building the future of conversational clinical interfaces-improving the lives of patients and providers worldwide. We work with the agility of a start-up and the impact of an industry leader. Join us and shape the future of healthcare. We are seeking a highly motivated Principal Product Manager to drive the end-to-end development of Clinical AI Agents-from concept to release. In this role, you will work closely with data science, engineering, and UX to explore new opportunity spaces, define gold-standard training data requirements, guide the model development lifecycle, and ensure the delivery of safe, effective, and...

Job Summary The Associate Director, Global Product Quality - Biologics is responsible for directing quality oversight of clinical and commercial products at CMOs under contract by Otsuka to ensure that they are manufactured, packed, labelled, stored, and transported in a controlled way that is in accordance with regulatory expectations and applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics manufacturing processes, ensuring compliance with biologics-specific GMP requirements. This role has global responsibility for directing clinical and commercial product quality to ensure global supply for Otsuka's patients. This role will also work collaboratively with other functional departments across Otsuka Affiliates and Subsidiaries to maintain the effectiveness of the Otsuka Quality Systems that support OPDC-sponsored clinical studies as well as drive continuous improvement. Job...

Job Description The Oracle Clinical AI Agent team's mission is to deliver an AI platform that serves as the foundation for Oracle's health applications. By embedding generative and conversational AI into these applications, we empower clinicians to simplify their workflows, reduce manual tasks, and focus more on patient care. Our diverse team of innovators is building the future of conversational clinical interfaces-improving the lives of patients and providers worldwide. We work with the agility of a start-up and the impact of an industry leader. Join us and shape the future of healthcare. We are seeking a highly motivated Senior Principal Product Manager to drive the end-to-end development of Clinical AI Agents-from concept to release. In this role, you will work closely with data science, engineering, and UX to explore new opportunity spaces, define gold-standard training data requirements, guide the model development lifecycle, and ensure the delivery of safe,...

VP Consulting DeliveryRemote - United StatesJR012636 At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things _!_ We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. Honesty Reliability Curiosity Collaboration Passion About the role and what you'll be doing: The VP of Delivery Excellence is a senior executive responsible for ensuring the successful execution of consulting services and projects across the organization. This leader drives operational excellence, customer...

As a Senior AI Software Engineer at John Hancock / Manulife, you will drive innovation by designing scalable AI solutions, influencing technical direction, and mentoring cross-functional teams. Your contributions will shape enterprise automation and AI adoption, delivering high-impact solutions aligned with our mission to transform digital experiences. This is a strategic opportunity to drive the development of intelligent agentic systems using Copilot and Power Platform , Salesforce Agentforce and any other low code pro code AI platforms. Position Responsibilities: Lead the translation of complex business requirements into technical specifications and system designs. Collaborate with cross-functional teams to identify and implement high-impact AI solutions. Architect and develop full-stack AI solutions, ensuring scalability and maintainability. Design and build advanced user interfaces, APIs, and backend logic for AI systems. Apply advanced coding...

Job Summary The Associate Director Controlled Substances, Quality Global Product Quality - API/DP is responsible for directing quality oversight of clinical and commercial controlled substances manufactured at CMOs under contract by Otsuka. This role is responsible to ensure that clinical and commercial products that may be classified as controlled substances are manufactured, packed, labelled, stored, and transported accordance with regulatory expectations and applicable cGMP/GDP quality standards. This role has global responsibility for directing clinical and commercial product quality to ensure global supply for Otsuka's patients. This role will also work collaboratively with other functional departments across Otsuka Affiliates and Subsidiaries to maintain the effectiveness of the Otsuka Quality Systems that support OPDC-sponsored clinical studies as well as drive continuous improvement. Job Description Responsible for directing quality oversight of GMP contract...

As a Senior AI Software Engineer at John Hancock / Manulife, you will drive innovation by designing scalable AI solutions, influencing technical direction, and mentoring cross-functional teams. Your contributions will shape enterprise automation and AI adoption, delivering high-impact solutions aligned with our mission to transform digital experiences. This is a strategic opportunity to drive the development of intelligent agentic systems using Copilot and Power Platform , Salesforce Agentforce and any other low code pro code AI platforms. Position Responsibilities: Lead the translation of complex business requirements into technical specifications and system designs. Collaborate with cross-functional teams to identify and implement high-impact AI solutions. Architect and develop full-stack AI solutions, ensuring scalability and maintainability. Design and build advanced user interfaces, APIs, and backend logic for AI systems. Apply advanced coding...

About the Job The Red Hat Enterprise Linux (RHEL) product management team seeks qualified candidates to help expand RHEL to the public cloud. Demand for Red Hat Enterprise Linux in the public cloud is growing rapidly in response to industry trends and users' needs to scale and manage IT infrastructure while also reducing the time-to-market for their services. Red Hat's (Open Hybrid Cloud) strategy to capture workloads in hybrid infrastructure is positioned well to support this trend. Data shows that the public cloud is the preferred deployment footprint of the Open Hybrid Cloud. As Product Manager, you will work to expand RHEL in one or more leading hyperscalers in the public cloud. These hyperscalers are critical to RHEL's strategy which calls for ecosystem-led growth. In this capacity, you will assess market opportunity, validate new routes to market, define technical and business requirements to maintain RHEL's position as the leading commercial Open Source Linux...

The Senior Manager, Global Product Quality - Biologics is responsible for managing quality oversight of clinical and commercial products at CMOs under contract by Otsuka to ensure that they are manufactured, packed, labelled, stored, and transported in a controlled way that is in accordance with regulatory expectations and applicable GMP/GDP quality standards. This role will provide specialized Biologics Quality Assurance support, including oversight of upstream and downstream biologics manufacturing processes, ensuring compliance with biologics-specific GMP requirements. This role has global responsibility for managing clinical and commercial product quality to ensure global supply for Otsuka's patients. Job Description Provides Biologics QA support for Drug Substance and Drug Product, including upstream and downstream biologics manufacturing processes, ensuring GMP compliance for cell culture, bioprocessing, purification, and formulation activities. Responsible...