9 customer service agent jobs found in Madison

Senior Manager, Product Management - Velocity Black Request Experiences (Remote) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We're excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here (https://www.capitalone.com/about/newsroom/velocity-black-acquisition/) . Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's...

Cloud Architect, Product Management Location: Remote (US-based) About the Role We are seeking a hands-on, technically deep Cloud Architect to serve as the critical technical bridge between our Engineering, Product Management, and Field teams. In this role, you will act as the primary subject matter expert on the cloud services we support, ensuring our product vision translates into technically sound, commercially viable solutions. You thrive at the intersection of technical execution and product strategy . You'll guide Product Managers during the product development process to ensure first releases of our features meet rigorous enterprise standards, while simultaneously partnering with field teams to ensure post-sale implementations land successfully in complex customer cloud environments. Key Responsibilities Product Strategy & Design: Serve as the technical SME to help PMs translate complex cloud requirements into actionable product...

Job Description As a Consulting Member of Technical Staff, you will be a key contributor in designing and building the foundational infrastructure that powers Oracle's next-generation HealthCare Product Suite. Our product is designed to automate complex healthcare workflows-from clinical decision support to patient communication to reimbursement processes. Your expertise in backend systems, data platforms, and distributed architecture will directly enable AI-first solutions that drive outcomes for clinicians, patients, and healthcare operations. What you'll do Own end-to-end architecture for scalable, reliable distributed services and data platforms powering AI-first healthcare applications. Translate high-level system design into architectural documentation, drive engineering peer reviews, and lead technical decision-making. Prototype critical components, bootstrap projects, and contribute high-quality code with strong code review practices....

Job Description Oracle's Supply Chain Management (SCM) Product Strategy team is seeking a highly skilled and innovative AI Tools Product Manager to drive the creation and deployment of internal AI-powered solutions aimed at boosting the team's efficiency and productivity. In this pivotal role, you will both define and execute product strategies for agent-based and generative AI internal tools, merging SCM business expertise with advanced technical capabilities. Your work will enable the Product Strategy team to deliver informed, fast, and accurate decisions while embodying Oracle's commitment to driving the digital transformation of supply chain management. As a member of the SCM Product Strategy team, you will collaborate closely with business stakeholders, engineering, and executive leadership to design, build, and launch AI agents and applications that automate processes, generate actionable insights, and enhance productivity. The ideal candidate blends hands-on...

Job Description Oracle's Supply Chain Management (SCM) Product Strategy team is seeking a highly skilled and innovative AI Tools Product Manager to drive the creation and deployment of internal AI-powered solutions aimed at boosting the team's efficiency and productivity. In this pivotal role, you will both define and execute product strategies for agent-based and generative AI internal tools, merging SCM business expertise with advanced technical capabilities. Your work will enable the Product Strategy team to deliver informed, fast, and accurate decisions while embodying Oracle's commitment to driving the digital transformation of supply chain management. As a member of the SCM Product Strategy team, you will collaborate closely with business stakeholders, engineering, and executive leadership to design, build, and launch AI agents and applications that automate processes, generate actionable insights, and enhance productivity. The ideal candidate blends hands-on...

Job Description As a Senior Principal Product Manager, Advertising Technology, you will lead the conception, design, and evolution of disruptive advertising technology solutions, including next-generation capabilities powered by Generative AI. This leader will drive innovation across the advertising ecosystem-serving both the demand-side (agencies and advertisers) and supply-side (publishers and platforms)-with a focus on unlocking efficiency, personalization, optimization, and measurable value. You will be responsible for setting the strategic product vision for a modern AI-driven advertising platform, identifying disruptive opportunities within the AdTech ecosystem, partnering with engineering teams to lead the specification and delivery of robust product capabilities, and engaging directly with agencies, advertisers, publishers, and partners to validate product direction, gather insights, and drive adoption. The ideal candidate thrives at the intersection of advanced...

Job Description About the Role We are seeking a driven Product Manager to lead the strategy and execution of healthcare knowledge graph initiatives within Oracle's Clinical AI team. In this role, you will act as a key connector between AI development and the teams building Ambulatory and Acute EHR experiences, ensuring seamless integration of advanced AI capabilities into clinical workflows. You will define product strategies, prioritize initiatives, and manage dependencies across AI agents and knowledge platform projects, translating complex technical opportunities into actionable roadmaps. Your work will directly enable clinicians to leverage AI-driven insights, improving decision-making and delivering measurable impact for patients and care teams. Responsibilities Key Responsibilities Product Strategy & Roadmap: Define, align, and maintain product strategies and roadmaps that deliver engaging, user-centric features, driving adoption of AI-powered...

Job Description About the Role We are seeking a driven Product Manager to lead the strategy and execution of healthcare knowledge graph initiatives within Oracle's Clinical AI team. In this role, you will act as a key connector between AI development and the teams building Ambulatory and Acute EHR experiences, ensuring seamless integration of advanced AI capabilities into clinical workflows. You will define product strategies, prioritize initiatives, and manage dependencies across AI agents and knowledge platform projects, translating complex technical opportunities into actionable roadmaps. Your work will directly enable clinicians to leverage AI-driven insights, improving decision-making and delivering measurable impact for patients and care teams. Responsibilities Key Responsibilities Product Strategy & Roadmap: Define, align, and maintain product strategies and roadmaps that deliver engaging, user-centric features, driving adoption of AI-powered...

Senior Manager, Product Manager: Capital One Shopping (Remote-Eligible) We are looking for a Product Manager to join our growing team in Capital One Shopping. If you have a remarkable ability to use data to tell a story, form a hypothesis and define metrics to identify the success of product initiatives - this is the role for you! Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. We're looking for a Product Manager with a demonstrated interest and aptitude for AI. While formal on-the-job experience with AI is a plus, we highly value candidates who have proactively...