1 jobs found in Woonsocket

Job Description The Product Owner is responsible for supporting one or more product development teams delivering agent-facing contact center experiences within an existing product or platform. This role focuses on improving frontline agent workflows, tools, and efficiency while supporting both delivery and discovery efforts across assigned product areas. They will contribute to the evolution of product vision and execution by translating customer, agent, and business needs into a prioritized backlog and actionable roadmaps. They partner closely with Engineering, Design, Data/Analytics, and business stakeholders to ensure product outcomes improve agent productivity, quality, and overall experience. This role operates as part of the cross-functional product leadership team (commonly referred to as the "Five in a Box") and shares responsibility with the Engineering Manager for delivering outcomes for their assigned team(s). -Contribute to defining and evolving the product...