NavitsPartners
Milwaukee, WI
Job Title: Service Delivery Manager - Guest Services (Customer Care Operations) Location: Bolingbrook, IL (Hybrid) Duration: 6 Months Reports To: Senior Program Manager Department: Guest Services / Customer Care (Digital) Position Summary We are seeking an experienced Guest Services Program Manager to establish and operationalize the intake and orchestration function within Guest Services. This role will act as the central entry point for all incoming work across AI, product, operations, and process improvement initiatives. The ideal candidate will quickly step in, operate independently, and build a scalable model that ensures visibility, alignment, and accountability across all workstreams. This individual will also lead cross-functional initiatives from planning through execution. Core Responsibilities Serve as the central intake point for all Guest Services initiatives, ensuring visibility and proper tracking of incoming work...
