10 customer experience representative jobs found

As a Technical Product Owner supporting U.S. Segment Operations, you will play a pivotal role in shaping and delivering technology solutions that drive operational excellence, automation, and customer-centric outcomes. You will partner closely with business leaders, agile delivery teams,and technology stakeholders to translate operational needs into scalable, high-impact, digital capabilities. This is a unique opportunity to influence the modernization of core operational processes while ensuring alignment with enterprise architecture, regulatory requirements, and strategicpriorities. Position Responsibilities: Stakeholder Collaboration: Engaging with business stakeholders to understand their needs, gather requirements, and define epics, capabilities, and features Requirements Analysis and Prioritization: Analyzing and prioritizing the requirements gathered from business stakeholders (Initiative lead, Product owners etc.) and translate to technology execution,...

Company : Highmark Inc. Job Description : JOB SUMMARY This job requires the incumbent to balance clinical and business acumen to implement and provide ongoing support and oversight of assigned pharmacy programs. This pharmacist will work in a team-oriented environment as a subject matter expert of assigned pharmacy program offerings with both clinical and non-clinical focus. The incumbent is responsible for implementation, market introduction, overall performance, and continuous improvement of their assigned programs. The incumbent will work with internal partners and leadership to develop a firm grasp of the Organization's clinical program strategy as it evolves over time to enhance the value that is delivered to the Organization's customers. ESSENTIAL RESPONSIBILITIES Define the Organization's clinical product eminence strategy and plan, including the identification of key activities (e.g., conferences, publications, white papers, webinars, etc.) that will...

Job Description The Oracle Clinical AI Agent team's mission is to deliver an AI platform that serves as the foundation for Oracle's health applications. By embedding generative and conversational AI into these applications, we empower clinicians to simplify their workflows, reduce manual tasks, and focus more on patient care. Our diverse team of innovators is building the future of conversational clinical interfaces-improving the lives of patients and providers worldwide. We work with the agility of a start-up and the impact of an industry leader. Join us and shape the future of healthcare. We are seeking a highly motivated Principal Product Manager to drive the end-to-end development of Clinical AI Agents-from concept to release. In this role, you will work closely with data science, engineering, and UX to explore new opportunity spaces, define gold-standard training data requirements, guide the model development lifecycle, and ensure the delivery of safe, effective, and...

Job Description The Oracle Clinical AI Agent team's mission is to deliver an AI platform that serves as the foundation for Oracle's health applications. By embedding generative and conversational AI into these applications, we empower clinicians to simplify their workflows, reduce manual tasks, and focus more on patient care. Our diverse team of innovators is building the future of conversational clinical interfaces-improving the lives of patients and providers worldwide. We work with the agility of a start-up and the impact of an industry leader. Join us and shape the future of healthcare. We are seeking a highly motivated Senior Principal Product Manager to drive the end-to-end development of Clinical AI Agents-from concept to release. In this role, you will work closely with data science, engineering, and UX to explore new opportunity spaces, define gold-standard training data requirements, guide the model development lifecycle, and ensure the delivery of safe,...

VP Consulting DeliveryRemote - United StatesJR012636 At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things _!_ We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. Honesty Reliability Curiosity Collaboration Passion About the role and what you'll be doing: The VP of Delivery Excellence is a senior executive responsible for ensuring the successful execution of consulting services and projects across the organization. This leader drives operational excellence, customer...

Job Summary The Associate Director Controlled Substances, Quality Global Product Quality - API/DP is responsible for directing quality oversight of clinical and commercial controlled substances manufactured at CMOs under contract by Otsuka. This role is responsible to ensure that clinical and commercial products that may be classified as controlled substances are manufactured, packed, labelled, stored, and transported accordance with regulatory expectations and applicable cGMP/GDP quality standards. This role has global responsibility for directing clinical and commercial product quality to ensure global supply for Otsuka's patients. This role will also work collaboratively with other functional departments across Otsuka Affiliates and Subsidiaries to maintain the effectiveness of the Otsuka Quality Systems that support OPDC-sponsored clinical studies as well as drive continuous improvement. Job Description Responsible for directing quality oversight of GMP contract...

The Manager, Global Product Quality - Controlled Substances is responsible for ensuring that all activities related to controlled substances across the product lifecycle meet Good Manufacturing Practices (GMP) and comply with global regulatory requirements, including DEA regulations. This role partners closely with R&D, Supply Chain, Product Development, and Warehousing & Distribution teams to ensure robust quality oversight and regulatory compliance in the handling, storage, manufacturing, and distribution of controlled substances. Key Responsibilities Product Oversight: Provide GMP oversight and guidance during the drug development process including review and approval of documentation and collaboration and oversight of suppliers/contract manufacturers. Act as a liaison with regulatory agencies and internal compliance teams regarding controlled substance matters. Quality & Compliance:Serve as the quality and compliance lead for controlled...

The Manager, Global Product Quality - Clinical Packaging is responsible for ensuring GMP and GCP compliance in the packaging, labeling, and distribution of clinical trial materials across global operations. This role supports the oversight of clinical packaging activities performed internally and at external vendors, ensuring that quality standards are met and regulatory requirements are maintained throughout the clinical supply chain. The manager will collaborate with cross-functional teams including Clinical Operations, Regulatory Affairs, and Supply Chain to ensure the integrity and traceability of investigational products from packaging through delivery. Key Responsibilities Oversee clinical packaging operations to ensure compliance with GMP, GCP, and applicable global regulatory requirements. In collaboration with the supplier quality team, support qualification and monitoring of external clinical packaging vendors, including audits and performance...

Job Summary The Associate Director, Global Product Quality - GMP Process is responsible for enabling the optimization and harmonization of key GMP quality practices across the global organization. This role defines, maintains continuously improves critical quality system elements including Product Quality Complaints (PQC), Corrective and Preventive Actions (CAPA), Deviations, and Change Control , ensuring compliance with global regulatory requirements and internal standards. The successful candidate will lead cross-functional initiatives to enhance quality performance, reduce risk, and foster a culture of continuous improvement. Key Responsibilities Process Ownership & Governance:Lead the global strategy and governance for Product Quality Complaints, CAPA, Deviations, and Change Control processes. Develop and implement global standards, procedures, and best practices to ensure consistency and compliance across all global affiliates. Partner with regional and...

The Senior Manager, Global Product Quality - Biologics is responsible for managing quality oversight of clinical and commercial products at CMOs under contract by Otsuka to ensure that they are manufactured, packed, labelled, stored, and transported in a controlled way that is in accordance with regulatory expectations and applicable GMP/GDP quality standards. This role will provide specialized Biologics Quality Assurance support, including oversight of upstream and downstream biologics manufacturing processes, ensuring compliance with biologics-specific GMP requirements. This role has global responsibility for managing clinical and commercial product quality to ensure global supply for Otsuka's patients. Job Description Provides Biologics QA support for Drug Substance and Drug Product, including upstream and downstream biologics manufacturing processes, ensuring GMP compliance for cell culture, bioprocessing, purification, and formulation activities. Responsible...