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Job Summary Product Support Specialists (APSS) provide level 1 technical support to Phoenix Contact customers, sales personnel and channel partners. The Associate Product Support Specialist will be responsible for providing technical advice and troubleshooting assistance for all Phoenix Contact products and related systems. The APSS will work with Phoenix Contact customers and channel partners and communicate all support case details to our customers and our sales team. While not supporting customers directly, the APSS will be expected to develop their knowledge of related products and systems. Depending on level of experience, this role may be filled as an Associate level.  Responsibilities Provide answers to questions through inbound calls, e-mails, and chats from customers, channel partners and sales team Document customer inquiries in CRM system to provide customer and sales team detailed summary of required actions needed to meet customer needs Meet job specific...