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Humana
Lead Technical Product Owner - Next Best Action (NBA) Platform
Humana Harrisburg, PA, USA
Become a part of our caring community and help us put health first We are building an innovative Next Best Action (NBA) platform designed to power personalized engagement, gamified incentives, and advanced agentic AI decision-making across the enterprise. As Lead Technical Product Manager (PM-T), you will shape the product vision, define the roadmap, and oversee delivery of the NBA platform. Your responsibilities include integrating data, predictive models, and APIs to enable real-time decisioning, rewards, and AI-driven experiences throughout digital and service channels. You will work in close partnership with engineering, data science, AI, and business teams to develop solutions that drive improvements in Star Ratings, expedite HEDIS gap closure, and enhance CAHPS satisfaction scores. Key Responsibilities Product Vision & Strategy Define and drive the NBA platform strategy to deliver data-driven personalization and intelligent engagement for all...

Jan 18, 2026
Humana
Care Delivery Telesales Supervisor, Outbound- Remote
Humana Harrisburg, PA, USA
Become a part of our caring community and help us put health first The Supervisor, Outbound Sales Support leads the team who conducts selling activities related to outbound calls within a primary care setting. Assists the team with strategies to re-engage and/or drive retention of customers. The Supervisor, Outbound Sales Support works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. Job Functions: Leads the team responsible for winning back and re-engaging Medicare eligible patients through telephonic conversations. Guides proactive determination of patients' needs in order to provide stellar customer service leading to re-engaging former patients. Ensures team effectively describes services offered and sells prospective patients on the...

Jan 12, 2026
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