3 sr analyst performance analytics jobs found

Job Description The Role General Motors' Customer Experience Platform (CXP) organization is leading a global transformation to modernize how we support and engage customers. A critical pillar of this transformation is Agentic AI - AI systems that not only understand and respond, but also take action across CRM workflows, digital messaging, and contact center operations. We are seeking a Senior Product Manager, Agentic AI - Digital Messaging & Customer Support to drive the product strategy and delivery of agentic and generative AI capabilities across GM's customer support channels. This role focuses on global bot and Agentic AI solutions that power customer and advisor experiences in digital messaging channels (web, in-app, SMS, Apple Business Messaging, WhatsApp, social messaging) and adjacent voice workflows, delivering measurable containment, quality, and efficiency improvements at scale. This is a senior individual contributor role designed for a product leader...

General Information Country: USA State: Michigan City: Grand Rapids Office Location: 1101 - 1111 44th Street - - - - - Date posted: 05-Mar-2026 Business Function: Engineering Position Type: Full-Time/Regular Description Do you love to develop new products? Do you enjoy taking ideas to reality? Do you love to tackle tough problems? We are hiring a Senior Product Engineer to work in our Global Innovation Center in Grand Rapids, MI with other product developers to create, develop, and implement new products. What You Will Be Doing: This position will be in our HAD (Height Adjustable Desk) team responsible for researching, designing, and developing Steelcase’s portfolio of height adjustable desks. This team blends human-centered design, ergonomics research, and industrial design expertise to create desk solutions that support modern work behaviors. You will be a member of a cross-functional team working to develop complex system products involving multiple...

Job Description The Role General Motors' Customer Experience Platform (CXP) organization is leading a global transformation to modernize how we support and engage customers. A critical pillar of this transformation is Agentic AI - AI systems that not only understand and respond, but also take action across CRM workflows, digital messaging, and contact center operations. We are seeking a Senior Product Manager, Agentic AI - Digital Messaging & Customer Support to drive the product strategy and delivery of agentic and generative AI capabilities across GM's customer support channels. This role focuses on global bot and Agentic AI solutions that power customer and advisor experiences in digital messaging channels (web, in-app, SMS, Apple Business Messaging, WhatsApp, social messaging) and adjacent voice workflows, delivering measurable containment, quality, and efficiency improvements at scale. This is a senior individual contributor role designed for a product leader...