Full time
ISS Market Intelligence
Boston, MA, USA
Let’s be #BrilliantTogether Role Overview The Head of Account Management, North America, is responsible for defining and executing the long-term vision for the Account Management function, ensuring alignment with the company’s strategic goals. This role leads a high-performing team focused on client retention, expansion, and satisfaction, driving revenue growth and maximizing client lifetime value. Main Responsibilities Strategic Leadership Define and communicate the long-term vision for Account Management in North America. Align team goals and initiatives with broader company strategy and growth objectives. Represent Account Management in executive planning and cross-functional leadership forums. Team Management & Development Lead, coach, and develop a team of Account Managers to exceed performance targets. Provide structured management, regular feedback, and career development pathways. Foster a culture of accountability, recognition, and continuous...


