24 customer experience jobs found in Boston

Job Description: Our Opportunity: Chewy is hiring a Manager, Category Management for our Merchandising team. The successful candidate will be a self-starter and will focus on accelerating growth in Private Brands. To drive growth, this person will drive new product launches on site, develop Chewy’s offering to better support customers and work across categories to create relevant merchandising strategies. The ideal candidate will have excellent verbal and written communication, strong negotiations and ecommerce experience, the ability to execute and communicate customer lead strategies, and work well across other teams including Product development, Finance, Inventory Management, and Site Experience. This candidate would have the ability to lead other team members through coaching, development and clear prioritization. Keys to success also include strong ownership values, a passion for innovation, and hustle. The location can be based out of Plantation, FL, Boston, MA,...

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Overview As a Senior Product Manager, you will work closely with business and technology stakeholders to lead end-to-end requirements and support agile delivery across asset management platforms. This role blends deep domain analysis, data...

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary The Asset Management Analyst position is designed to execute enhanced asset management processes that pertain to our fleet management and revenue monitoring activities. Primarily, this individual will provide support for the asset team through data and analytics. The primary goal of the Asset Management Analyst is to provide enhanced asset analysis to provide a better customer experience and to support growth initiatives and increase sales. This position will also be responsible for the execution of projects within Asset Management that are key to orchestrating execution plans and ensure accountability through cross-functional ownership. This position will also promote Asset Management fundamentals and principles within the FMS and Dedicated Organization. Essential Functions Responsible for Fleet Management....

Lead Relationship Management (Remote-Eligible) Responsible for building and maintaining a portfolio of key relationships with external and internal account stakeholders to drive business growth. Works cross functionally to meet business objectives such as new revenue generation, capability deployment, or marketing program development. Actively manages and escalates risk and customer-impacting complaints or issues within the day-to-day role to management. Responsibilities *: * Strategically partner internally and externally to identify new or additional business opportunities within existing high value accounts; maintain and grow relationships to attain new business opportunities and improve client experience. Ensure that risk is being mitigated as needed throughout the portfolio. Proactively address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts agreements while ensuring compliance with new processes and...

Work Location: New York, New York, United States of America Hours: 40 Pay Details: $123,050 - $201,170 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Financial Crime Risk Management Job Description: The Senior Manager, Financial Crime Risk Management role leads, develops...

Client Management Interns support the client team in managing client relationships, ensuring client needs are met, and enhancing client satisfaction. The intern will assist in developing and implementing client success plans, meeting preparation, coordinating cross-functional team support, and organizing client meetings and follow-ups. The role requires effective communication skills, attention to detail, and the ability to work both independently and collaboratively. Internship details: The internship will begin June 15th, 2026 20-25 hours/week work dedication during the semester and up to 40/week during breaks and summer Anticipated graduation date between December 2026 - May 2027 Applicants for this internship position with Acxiom in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Acxiom (i.e., H1-B visa, F-1 visa (CPT/OPT), TN visa or any other...

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. JOB DESCRIPTION: Administrative Assistant II, Executive Support, Data Reporting, Project Management Location: Boston or New York City CNA Office Hybrid work: 3 days in office with possibility of more days on-site, if needed *Compensation range listed below is based on a national average and not indicative of either Boston or New York. * Position Summary We are seeking an experienced Administrative Assistant II to provide proactive, high-quality administrative and operational support to leaders within our Commercial Underwriting organization. This role helps leaders operate efficiently by managing complex logistics, preparing data-driven materials, and serving as a trusted...

Consultant, Organizational Change Management Anywhere Type: Contract Category: Organizational Change Management Industry: Education Workplace Type: Remote Reference ID: JN -042026-106308 Date Posted: 04/07/2026 Shortcut: http://careers.eliassen.com/OzhDZW Description Recommended Jobs Description: Remote Our client seeks a Consultant, Organizational Change Management to lead change initiatives that enable adoption of data platforms, analytics capabilities, and AI/ML solutions. The role plans and executes structured OCM activities across strategy, stakeholder engagement, communications, training, and adoption metrics in partnership with business and technical teams. The consultant will embed methodology, guide leaders, and drive measurable outcomes for enterprise data and digital transformation programs. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that...

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Quadient Digital powers mission‑critical customer communications for some of the world’s largest enterprises. Our Inspire platform enables organizations to design, orchestrate, and deliver personalized, compliant communications across digital and physical channels. We help customers transform complex, regulated communications into meaningful...

Job Description An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Responsibilities Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively...

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see...

Job Description This senior director position is responsible for an increasingly diverse portfolio based upon complexity of the customers, solutions, and dollar value of the portfolio. Directs business operations and resources of a given portfolio, which can be defined by industry, service line, technology center, specialty area or region. Responsibilities include people management, project oversight, and sales enablement. Responsibilities Accountable for fulfilling business goals, meeting budgets, maintaining project/portfolio profitability while ensuring quality of project delivery and customer referenceability. Responsible for creating operational policies in support of strategic objectives. Oversees solutions and estimates in support of the sales process. Responsible for cultivating Oracle cross-functional communications through the creation and maintenance of strategic relationships with management in other lines of business including Product Development, Product...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. About the Team The Security Research & Innovation (SRI) team within Global Security is a high-impact, automation-first security organization responsible for vulnerability management, security research, and red team operations. This team has an exceptional automation culture - all team members build production automation that eliminates manual work at...

The Regional Vice President (RVP), Account Management is a senior sales leader responsible for developing and executing the Account Management strategy across a large regional portfolio of Mid-Market and Enterprise clients. You will lead, inspire, and scale a high-performing team of Account Management leaders and Account Managers focused on customer retention, renewals, and incremental revenue growth. This role requires a seasoned executive who brings strong commercial acumen, operational rigor, and a passion for developing talent. You will partner closely with senior leadership across Sales, Customer Success, Product, and Professional Services to ensure customers realize the full value of Cornerstone's solutions and remain long-term strategic partners. In This Role, You Will... Strategic Leadership & Execution Own the regional Account Management strategy, defining the vision, operating model, priorities, and performance standards for the team....

About Us Policybot is building the data infrastructure that powers how healthcare decisions are made. We normalize and structure complex payer policies to enable clearer coverage decisions, faster patient access, and smarter product strategy. We’re a small, mission-driven team working at the intersection of healthcare, data infrastructure, and AI. What You’ll Do You’ll wear many hats and work closely with the cofounders and engineers to keep the engine running and scale up operations. This role is ideal for someone entrepreneurial, highly organized, and excited to make an outsized impact in a small, fast-moving startup. Key responsibilities may include: Customer Success Respond to ad hoc customer support requests Share your domain expertise with customers, consulting on their Policybot integration Product & Research Analysis Research health insurer offerings and translate unstructured payer coverage and data into product requirements Build dashboards...

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, Treasury provides leadership, direction and is a recognized subject matter expert in one or more of the following processes (Capital Planning and Recovery & Resolution (RRP)). The incumbent develops and implements complex solutions to Capital Management and Recovery and Resolution department priorities. Primary skills for the candidate to be successful in this role...

We’re looking for an enthusiastic, motivated, and relationship‑driven Operations Management Consultant to join our distribution support team. If you enjoy working with technology and data to support both internal and external partners by identifying needs, solving problems and finding solutions this role is for you. The Operations Management Consultant (OMC) provides industry leading Distribution support, through effective relationship management. The position proactively identifies needs and solutions for our Distribution Partners by assisting with client-facing technology, promoting educational tools and services as well as facilitating solutions to any item pertaining to the John Hancock Operations organization. Key Responsibilities Manage inquiries into the OMC inbox maintaining a 24-hour SLA Provide assistance with CRM data management. Including creating, updating, and merging records for producers, contacts and firms. Communicate regularly with internal...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. About The Team: The Quote to Cash product domain team is looking for a product manager to drive the roadmap and vision and execution of multiple products supporting the GTM ecosystem. We are modernizing our sales experience with AI led experiences and this role will help support the build and execute the vision to modernize our GTM motions. About the...

About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To...

Job Summary This position will execute and maintain master data policies, collect and protect agreed master data standards, and promote a need for fit-for-purpose master data to support business processes. Partner with IT on system enhancements; provide requirements and testing support for master data process improvements. The position is to ensure high-quality master data and to advance the use of master data critical to SAP, acting as the primary operational point of contact for master data requests and issue resolution to stakeholders. Additionally, you'll address challenges in master data management and governance, set up a governance model with appropriate business accountabilities, and utilize innovative technologies to streamline master data processes. This role will also assist the FP&A team with management reporting for domestic and global leadership. This role requires a strategic thinker with strong analytical skills and the ability to manage cross-functional...

Position Description & Qualifications If you love high profile and challenging projects supporting the US Army, then Serco has a great opportunity for you! As a Logistics Management Specialist, Senior you will be part of the Global Logistics Augmentation and Support Services (GLASS) team supporting Army Sustainment Command (ASC) in Zagan, Poland. Bring your expertise and collaborative skills to make an impact towards our military defense. At Serco, we foster a dynamic and collaborative work environment where team members contribute to innovative, high-impact projects for leading government clients. We provide opportunities to solve complex challenges, improve processes, and utilize the latest technologies to deliver top-tier products and services to our customers. The positions on this contract are located both CONUS and OCONUS in support of Army Sustainment Command (ASC). This position is contingent upon the availability to maintain/trasnfer a DoD Secret Security...

Position Description & Qualifications If you love high profile and challenging projects supporting the US Army, then Serco has a great opportunity for you! As a Logistics Management Specialist, Senior you will be part of the Global Logistics Augmentation and Support Services (GLASS) team supporting Army Sustainment Command (ASC) in Djibouti. Bring your expertise and collaborative skills to make an impact towards our military defense. At Serco, we foster a dynamic and collaborative work environment where team members contribute to innovative, high-impact projects for leading government clients. We provide opportunities to solve complex challenges, improve processes, and utilize the latest technologies to deliver top-tier products and services to our customers. The positions on this contract are located both CONUS and OCONUS in support of Army Sustainment Command (ASC). In this role, you will: Develop and maintain LOGCAP contract requirements packets...

The Change Management and Quality Assurance Lead role is accountable for leading quality assurance and regulatory execution across provider credentialing, recredentialing, and provider data management activities. This role ensures Guardian meets delegated credentialing audit requirements, maintains regulatory compliance, and delivers consistent, high-quality outcomes through disciplined quality programs and effective change management. You will lead a team of Quality Assurance Specialists while partnering closely with credentialing, network services, compliance, and technology stakeholders. Through strong project management, documentation rigor, and oversight of regulatory-driven process changes, you will help ensure Guardian's operations remain compliant, scalable, and aligned with evolving regulatory expectations, including increased use of automation and AI-enabled capabilities. You Will: Lead and develop a team of Quality Assurance Specialists responsible for...

Note: This role does not offer any type of sponsorship now or in the future. Please do not apply if you require sponsorship at any time. Is the opportunity to join a culture where "We Do the Right Thing," and "We Courageously Shape Our Future Together" important to you? If so, Guardian is seeking a resolute motivated individual to join our team as a Workforce Management Senior Analyst. We are looking for curious, confident, and results-oriented individuals who want to be part of a solution-based team. In this role, you will partner across the organization to influence workforce strategy and develop practical solutions that continuously evolve and simplify how we operate. If you're energized by meaningful work, collaborative problem-solving, and making a real difference, this role offers the opportunity to help Guardian show up at its best every day. This role is responsible for intraday and short-range workforce optimization to ensure service level stability,...