18 customer experience jobs found in Cheyenne

Work at Home- Issue Management and Change Manager, Principal Associate We are seeking a highly motivated process professional with excellent organizational and communication skills. A successful Bank Customer Resiliency(BCR) & Consumer Reporting and Protections (CRP) Issue & Change Manager is adaptable, applies integrated thinking, and supports the Bank's risk event standard. They will have a high level of exposure to every aspect of the Bank Collections and Recoveries, Credit Bureau, Bankruptcy, SCRA, from data management to regulatory compliance. They will proactively identify and resolve issues identified and will be critical to the strengthening of our Well Managed processes as we scale. The Issue & Change Management Lead will be tasked with creating a process to centralize issues and ad hoc requests to improve our processes. They will be responsible for leading change management objectives that include planning the change, managing the change, and...

Become a part of our caring community and help us put health first Job Profile Summary The Associate Director, Product Management conceives of, develops, delivers, and manages products for customer use. The Associate Director, Product Management requires a solid understanding of how organization capabilities interrelate across department(s). Job Description The Associate Director, Product Management leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Decisions are typically related to identifying and resolving complex technical and operational problems within...

Job Description Oracle Cloud is searching for a Director, Program Management in our Nashville HQ. As Oracle continues its rapid growth, our team is focused on optimizing and streamlining key business processes to drive efficiency and scalability across the organization. In this high-impact role, you'll identify, scope, and deliver improvement initiatives by partnering with stakeholders across the enterprise. You'll collaborate closely with Oracle product management teams, service teams, global business practices, and corporate functions to transform how we approach problems and operate. Additionally, this position will play a key role in building and scaling our presence in Nashville by establishing and leading a high-performing team. Responsibilities - Lead Business Process Transformation: Define and implement robust business process improvements, including establishing baseline KPIs. Drive a culture of continuous improvement by leveraging analytics, root cause...

Job Description Oracle Cloud is searching for a Senior Principal TPM to help drive cross-Oracle strategic programs. This high-visibility, fast-paced role requires a highly organized, driven individual skilled at managing multiple workstreams, driving execution, and delivering key milestones. In this high-impact role, you'll identify, scope, and deliver improvement initiatives by partnering with stakeholders across the enterprise. You'll collaborate closely with Oracle product management teams, service teams, global business practices, and corporate functions to transform how we approach problems and operate. This leader will help deliver both brownfield and greenfield initiatives across the organization. Responsibilities - Lead Business Process Transformation: Define and implement robust business process improvements, including establishing baseline KPIs. Drive a culture of continuous improvement by leveraging analytics, root cause analysis, and best practices to...

Job Description The Oracle Dedicated Cloud Product Management team is looking for an experienced Senior Manager of Product Management to work across our Dedicated Region Cloud @Customer (https://www.oracle.com/cloud/cloud-at-customer/dedicated-region/) (DRCC) and Oracle Alloy (https://www.oracle.com/cloud/alloy/) offerings to focus on product Definition, Development, and Launch. The Senior Manager of Product Management for Oracle Dedicated Cloud is a leadership role responsible for defining, executing, and driving the product development with our outbound and engineering internal teams. The role carries broad influence, significant business impact, and ownership of mission-critical product releases and launches aimed at driving OCI's growth and success in global markets. The primary objective will be to define, manage and deliver the product solutions that resonate with customers. This should include managing the full portfolio roadmap for DRCC and Alloy across its...

Job Summary This position will execute and maintain master data policies, collect and protect agreed master data standards, and promote a need for fit-for-purpose master data to support business processes. Partner with IT on system enhancements; provide requirements and testing support for master data process improvements. The position is to ensure high-quality master data and to advance the use of master data critical to SAP, acting as the primary operational point of contact for master data requests and issue resolution to stakeholders. Additionally, you'll address challenges in master data management and governance, set up a governance model with appropriate business accountabilities, and utilize innovative technologies to streamline master data processes. This role will also assist the FP&A team with management reporting for domestic and global leadership. This role requires a strategic thinker with strong analytical skills and the ability to manage cross-functional...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. About The Team: The Quote to Cash product domain team is looking for a product manager to drive the roadmap and vision and execution of multiple products supporting the GTM ecosystem. We are modernizing our sales experience with AI led experiences and this role will help support the build and execute the vision to modernize our GTM motions. About the...

Job Description Training Project Manager - Federal Learning & Change Management We are seeking a dynamic and results-driven Training Project Manager to serve as a critical bridge between clinical operations, system changes, and training delivery within a large-scale Federal EHR modernization program. This role operates at the intersection of clinical informatics and project management , ensuring that system changes are accurately translated into effective, workflow-aligned training solutions. The Training Project Manager will act as a clinical liaison , evaluating EHR changes, identifying training impacts, and driving updates through structured processes (e.g., JIRA). This individual will partner closely with clinical, solution, learning, and change management teams to ensure training reflects real-world workflows and supports end-user adoption. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and brings strong clinical and...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Lead Change & Enablement Strategist About the Role We are seeking a strategic and execution-oriented Lead Change & Enablement Strategist to drive employee readiness and adoption across complex technology and experience transformation initiatives. This role bridges strategy and execution, translating transformation objectives into structured change...

Job Description As an intermediate consultant with the Oracle Health Configuration Center, you will play a key role in configuring the Oracle Health Scheduling Management systems for external client projects. You will work directly with clients and internal teams to ensure that systems are configured to meet project needs, providing technical expertise and troubleshooting support throughout the process NOTE: We are unable to provide visa sponsorship for this role at this time. Must be a US Citizen and be able to pass Public Trust security clearance Responsibilities Key Responsibilities : Configure Oracle Health Scheduling Management systems for external client implementations. Assist in the preparation and structuring of data for system configuration. Collaborate with internal project teams to communicate configuration status, project timelines, and updates, ensuring alignment with project goals. Verify configuration requests and escalate...

Company : Highmark Inc. Job Description : JOB SUMMARY This job reviews requests for medication coverage determination for prior authorization review and appeals. Through the Utilization Review system, the incumbent evaluates clinical information provided by the physician against medical policy criteria. The incumbent then uses his/her clinical knowledge compared to the policy and physician request to make a determination. At times, the incumbent may conduct additional research beyond medical policy review to make coverage determinations. ESSENTIAL RESPONSIBILITIES Make coverage determinations by evaluating physician requests for prior authorization or appeals against medical policy through the Utilization Review system. Update the system records appropriately to ensure claims are properly routed and paid. Conduct research beyond medical policy review to make decisions on medication coverage requests. Other duties as assigned. EDUCATION...

Company : enGen Job Description : JOB SUMMARY This pivotal role will lead the strategic transformation and optimization of workforce operations across enGen, encompassing both internal resources and external vendors. The Senior Director will be a key driver in establishing robust frameworks for tracking hours, managing financial allocations, and ensuring highly efficient resource deployment. This individual will possess a deep understanding of transformational initiatives, serving as a change expert who can intelligently engage with vendors, internal stakeholders, and senior leadership to align business operations with strategic objectives and deliver significant value. This leadership role is responsible for influencing, shaping, and executing high-impact strategies and initiatives delivering significant enterprise-level value. The Senior Director level demands a high degree of strategic leadership, independent decision-making, and accountability for fostering...

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The IT Service Management (ITSM) Analyst serves as the primary Major Incident Manager during assigned on-call rotations, leading real-time response to high-severity incidents and contributing to operational stability and site...

Job Description Oracle's Global Sustainability Office is seeking a dynamic and strategic leader to serve as a Program Management Director of Sustainability Reporting & Engagement. This high-impact role will oversee the functions of external sustainability communications, regulatory and voluntary reporting/disclosures, and internal employee engagement programs. The successful candidate will provide visionary leadership, manage and develop a multidisciplinary team, and drive Oracle's sustainability disclosures and communications in alignment with corporate growth and global regulatory trends. This role is for Nashville, TN. Candidate must live or be willing to relocate to Nashville, TN for this role. Key Responsibilities: Lead, develop, and inspire a team responsible for the strategic direction and execution of Oracle's sustainability reporting, external disclosures and communications, employee engagement and business enablement. Oversee the preparation...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Sr. Change Management & Enablement Strategist About the Role: We are seeking a collaborative and execution-focused Sr. Change Management & Enablement Strategist to support employee readiness and adoption across multiple technology and experience transformation initiatives. This role plays a key part in ensuring employees are equipped,...

Company : Highmark Inc. Job Description : JOB SUMMARY This job reviews requests for medication coverage determination for prior authorization review and appeals. Through the Utilization Review system, the incumbent evaluates clinical information provided by the physician against medical policy criteria. The incumbent then uses his/her clinical knowledge compared to the policy and physician request to make a determination. At times, the incumbent may conduct additional research beyond medical policy review to make coverage determinations. ESSENTIAL RESPONSIBILITIES Make coverage determinations by evaluating physician requests for prior authorization or appeals against medical policy through the Utilization Review system. Update the system records appropriately to ensure claims are properly routed and paid. Conduct research beyond medical policy review to make decisions on medication coverage requests. Other duties as assigned. EDUCATION...

Position Objective: Provide services as a Senior Management Analyst in support of the overall functions of the Dept. of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Office of Human Capital (OHC), Human Resources Operations Center (HROC. Assist in coordinating program activities, supporting process improvements, and contributing to effective program execution. Duties and Responsibilities: Provide advanced analytical, administrative, and operational support to program leadership and staff. Coordinate and support program activities, initiatives, and operational priorities. Assist with development, review, and maintenance of program documentation, reports, and procedures. Conduct research, analysis, and information gathering to support program planning and decision-making. Support tracking and reporting of program activities, deliverables, and operational metrics. Facilitate communication and coordination among...

Program Manager - Contract Lifecycle Management Implementation Anywhere Type: Contract Category: Program/Project Management Industry: Technology Workplace Type: Remote Reference ID: JN -032026-105956 Date Posted: 03/12/2026 Shortcut: http://careers.eliassen.com/ZA0OkN Description Recommended Jobs Description: Remote Our client is seeking a Program Manager to lead a Contract Lifecycle Management implementation within a broader Finance and Legal transformation. The role will own strategy, roadmap, and delivery across legal, finance, and technology stakeholders while managing risks, vendors, and change. The manager will drive process design, configuration guidance, and adoption to improve contract efficiency, visibility, compliance, and automation. This program leader will ensure alignment with the digital transformation ecosystem and deliver measurable outcomes. Due to client requirements, applicants must be willing...