Openkyber
Chicago, IL, USA
Role: Senior Training Specialist W2 Contract: 12 Months (Possible extension or full-time conversion) Location : Philadelphia, PA Tuesday, Wednesday, and Thursday - Onsite Monday and Friday - Remote Overview Join a leading energy provider s Large Customer Services team as a Senior Training Specialist. In this role, you will be the driving force behind modernizing the onboarding and training experience for Account Managers who handle the firm's largest commercial and industrial clients. Following a major system upgrade, you will help bridge the gap between old processes and new technology by creating high-impact e-learning and instructional materials. Key Responsibilities: Develop comprehensive training content, job aids, and standard operating procedures (SOPs). Lead the onboarding and training process for all new Account Managers joining the department. Enhance and maintain the team's SharePoint site to ensure it serves as an accurate, up-to-date repository for all...

