FedEx Services
Collierville, TN, USA
The Manager, Digital Solutions Account Management is a foundational leader within FedEx’s Digital Portfolio, responsible for building and scaling a new Account Management function from the ground up. In this highly strategic, customer-facing role, you will establish the playbook, hire and develop a high-performing team, and ensure our Healthcare and B2B enterprise customers realize the full value of FedEx Digital Solutions. Your mandate is to drive long-term customer success, retention, and expansion while creating a culture of accountability, collaboration, and innovation. Essential Functions: Build and scale a world-class Account Management team through recruiting, onboarding, coaching, and performance management. Design and implement account management frameworks (e.g., renewal playbooks, QBR processes, customer success metrics) to drive retention and growth. Develop trusted relationships with C-level executives and key stakeholders at enterprise customers, acting as...
