Humana
Denver, CO, USA
Become a part of our caring community and help us put health first The Workforce Management (WFM) Real Time Analyst is responsible for monitoring, analyzing, and optimizing intraday performance across all supported contact channels. This role ensures that service levels, staffing, and adherence goals are met by making real time adjustments, communicating operational impacts, and providing actionable insights to leadership. The RTA is detail oriented, analytical, and able to make fast, accurate decisions in a dynamic environment. The Workforce Management Real Time Analyst (Professional 1) leverages real-time analytics to evaluate staffing levels and workforce performance, proactively identifying risks and recommending solutions to meet service and operational goals. Analyzes intraday trends and staffing needs to support enterprise-level workforce planning and strategic initiatives. Demonstrates strong knowledge of workforce management principles, compliance standards, and...
