Full time
Workhuman
Framingham, MA, USA
Job Description: Role Summary As the Director of Client Management, you will lead a high-performing team of Strategic Account Managers tasked with managing and growing our growth-accounts portfolio. You will be a key driver of revenue expansion, contract renewals, executive-alignment, and client satisfaction (NPS) across our enterprise clients. You bring strategic thinking, commercial acumen in SaaS/account leadership, and a track record of building teams and relationships that scale. ** This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office** **Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role. What You’ll Own & Deliver Lead, coach and develop the Strategic Account Management team—cultivating a culture grounded in growth, retention, client success and executive engagement. Define and...
