15 customer service assistant jobs found in Springfield

Job Description We are seeking a dynamic and results driven Senior Manager to lead and develop a high-performing team while driving strategic initiatives that align with our organizational goals. This role requires a strong leader with expertise in change management financial accountability for a portion of revenue and/or margin, excellent communication skills, and a passion for fostering collaboration and innovation. If you thrive in a fast-paced environment excel and managing budgets and resources and are committed to driving operational and financial success, we invite you to join our team. To be successful in this role: Ability to motivate, coach and develop team members Experience in building a high-performing team and fostering collaborative culture Strong decision-making and problem-solving skills Proven ability to set goals, measure progress and drive results Experience in revenue and/or margin management, resource allocation, and...

Role Title: Lead Specialist, Product Management Description: This role aligns to a Principal Product Manager Location: Hoboken - Hybrid About Pearson: At Pearson, we are committed to helping people make progress in their lives through learning. We create innovative and accessible educational products and services that foster personal and professional growth. We are looking for a passionate and skilled Product Director (IC) to join our team and drive the development of cutting-edge educational products. About the Job: We embrace the SVPG Product Operating Model by empowering our product teams to solve hard problems – customer problems and business problems – in ways that our customers love yet work for our business. Our product teams are cross-functional, durable and generally comprised of a product manager, product design, tech lead and a program manager (4-in-a-box model). We staff our product teams with the skills necessary to come up with effective solutions...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Carrington. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Come join our amazing team and work remote from home! The Vendor Management Specialist I will be responsible for providing ongoing oversight of an existing network of third-party service providers, their company profile, and building a relationship with such vendors to monitor and ensure their continued compliance with our applicable company policies and regulatory guidelines. Escalate issues or concerns with compliance to appropriate leadership. Perform all duties in accordance...

Company : enGen Job Description : JOB SUMMARY This pivotal role will lead the strategic transformation and optimization of workforce operations across enGen, encompassing both internal resources and external vendors. The Senior Director will be a key driver in establishing robust frameworks for tracking hours, managing financial allocations, and ensuring highly efficient resource deployment. This individual will possess a deep understanding of transformational initiatives, serving as a change expert who can intelligently engage with vendors, internal stakeholders, and senior leadership to align business operations with strategic objectives and deliver significant value. This leadership role is responsible for influencing, shaping, and executing high-impact strategies and initiatives delivering significant enterprise-level value. The Senior Director level demands a high degree of strategic leadership, independent decision-making, and accountability for fostering...

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The IT Service Management (ITSM) Analyst serves as the primary Major Incident Manager during assigned on-call rotations, leading real-time response to high-severity incidents and contributing to operational stability and site...

Job Description The Oracle Dedicated Cloud Product Management team is looking for an experienced Senior Manager of Product Management to work across our Dedicated Region Cloud @Customer (https://www.oracle.com/cloud/cloud-at-customer/dedicated-region/) (DRCC) and Oracle Alloy (https://www.oracle.com/cloud/alloy/) offerings to focus on product Definition, Development, and Launch. The Senior Manager of Product Management for Oracle Dedicated Cloud is a leadership role responsible for defining, executing, and driving the product development with our outbound and engineering internal teams. The role carries broad influence, significant business impact, and ownership of mission-critical product releases and launches aimed at driving OCI's growth and success in global markets. The primary objective will be to define, manage and deliver the product solutions that resonate with customers. This should include managing the full portfolio roadmap for DRCC and Alloy across its...

Job Description Oracle's Global Sustainability Office is seeking a dynamic and strategic leader to serve as a Program Management Director of Sustainability Reporting & Engagement. This high-impact role will oversee the functions of external sustainability communications, regulatory and voluntary reporting/disclosures, and internal employee engagement programs. The successful candidate will provide visionary leadership, manage and develop a multidisciplinary team, and drive Oracle's sustainability disclosures and communications in alignment with corporate growth and global regulatory trends. This role is for Nashville, TN. Candidate must live or be willing to relocate to Nashville, TN for this role. Key Responsibilities: Lead, develop, and inspire a team responsible for the strategic direction and execution of Oracle's sustainability reporting, external disclosures and communications, employee engagement and business enablement. Oversee the preparation...

Company : Highmark Inc. Job Description : JOB SUMMARY This job reviews requests for medication coverage determination for prior authorization review and appeals. Through the Utilization Review system, the incumbent evaluates clinical information provided by the physician against medical policy criteria. The incumbent then uses his/her clinical knowledge compared to the policy and physician request to make a determination. At times, the incumbent may conduct additional research beyond medical policy review to make coverage determinations. ESSENTIAL RESPONSIBILITIES Make coverage determinations by evaluating physician requests for prior authorization or appeals against medical policy through the Utilization Review system. Update the system records appropriately to ensure claims are properly routed and paid. Conduct research beyond medical policy review to make decisions on medication coverage requests. Other duties as assigned. EDUCATION...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Sr. Change Management & Enablement Strategist About the Role: We are seeking a collaborative and execution-focused Sr. Change Management & Enablement Strategist to support employee readiness and adoption across multiple technology and experience transformation initiatives. This role plays a key part in ensuring employees are equipped,...

General information Ref # 21814 Remote? No Ally and Your Career * Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? The Opportunity Note: This role may be filled at Assoc Analyst (3H) or Analyst (3G) depending on candidate experience and knowledge. As a part of the Dealer Portfolio Management team, the Analyst is responsible for Portfolio Risk Management and identifying...

Position Description & Qualifications If you love high profile and challenging projects supporting the US Army, then Serco has a great opportunity for you! As the Senior Logistics Management Specialist, you will be part of the Global Logistics Augmentation and Staff Support (GLASS) team supporting the Army Sustainment Command (ASC) in Vinceza, Italy. Bring your expertise and collaborative skills to make an impact towards our military defense. At Serco, we foster a dynamic and collaborative work environment where team members contribute to innovative, high-impact projects for leading government clients. We provide opportunities to solve complex challenges, improve processes, and utilize the latest technologies to deliver top-tier products and services to our customers. The positions on this contract are located both CONUS and OCONUS in support of the Army Sustainment Command (ASC). In this role, you will: Develop and maintain LOGCAP contract requirements...

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. About the Role: We are seeking a strategic and people-centric Principal Change Management Consultant to introduce and lead a change enablement function across 4-5 multi-year, enterprise-wide technology transformations. These include the implementation of an employee AI Center of Excellence, employee experience transformation, and the...

Job Description The Director of Data Center Design Management is accountable for leading a team of Design Managers responsible for the end-to-end design lifecycle of large-scale Oracle Cloud Infrastructure data center programs. This leader drives technical excellence, organizational clarity, and execution discipline across multiple concurrent campuses and regions. The Design Management team provides strategic oversight across critical infrastructure design (mechanical, electrical, controls), ensuring alignment with OCI's established requirements. This team partners closely with Engineering, Construction, Planning, Commissioning, Operations, Supply Chain, and executive leadership to enable predictable, high-quality delivery at hyperscale. Must be able to travel domestically and internationally (10-25%). Responsibilities Key Responsibilities Organizational Leadership & Team Development Lead, mentor, and develop a high-performing team of Design Managers...

Job Description This Senior Principal Cloud Consultant within Oracle North America Consulting (ONAC) will be responsible for ensuring the successful implementation of Oracle Cloud HCM - Time and Labor (OTL) and Absence Management solutions. You will work with your clients to understand their business processes, provide solutions based on product and consultative expertise, and drive adoption of Oracle's modern best practices processes. Responsibilities Lead business process workshops and advise the client on the impacts of adopting Oracle Fusion Cloud Time & Labor (OTL) &/or Absence Management (ABM) solutions Lead requirements gathering sessions and support clients in defining relevant processes and obtain sign off to ensure client alignment of the proposed solution Understand Oracle's implementation methodology and use it on all engagements Configure the Oracle Fusion Cloud OTL and/or ABM solutions Conduct process...

Job Description The Global Physical Security (GPS) Systems Operations Team is seeking an experienced Technical Project Manager (TPM) - Hardware Delivery to oversee the delivery, configuration, deployment, and lifecycle management of self-service badging kiosks, printers, and visitor management hardware at Oracle's Colo, hyperscale, and corporate sites. Reporting to the Global Director of Systems Operations, the TPM's primary focus is to ensure robust, scalable, and efficient hardware management for badging and visitor operations that support secure, high-availability access for employees, visitors, and other personnel, including at unattended locations. The role is crucial for reducing operational costs, improving workflow efficiency, and maintaining compliance with security and audit requirements on a global scale. Responsibilities Hardware Delivery & Lifecycle Management Lead the end-to-end delivery, configuration, deployment, ongoing maintenance,...