Aston Carter
Wentzville, MO
Description Liaises with sales to confirm pricing and to clarify customer requirements - Performs all phases of order fulfillment process, including order entry, confirmation, purchasing buy-to-order materials, creating picklists and jobs, and management of other customer records, - Enter customer orders, ensuring accuracy and timely processing from quote to invoice - Follow up on customer orders to increase % of on-time deliveries, and prompt communication of changes - Answer phone calls and emails, qualify incoming calls and emails for proper routing and assistance - Assist customers with requests regarding order status, stock status, list pricing, tracking numbers, etc. - Keep written and/or electronic records of relevant customer correspondence for review - Develop friendly working relationships and positive rapport with customers - Monitors progress of orders to ensure it's following the schedule, communicating with all relevant employees to ensure delivery times are...
