Aston Carter
Maryville, TN
Customer Service & Order Management Specialist Overview We are seeking a detail-oriented Customer Service & Order Management Specialist to serve as the primary point of contact for customers and OEM partners. This role manages inquiries, processes orders, and resolves issues from start to finish while ensuring accuracy, responsiveness, and customer satisfaction in a fast-paced environment. Automotive industry experience is highly preferred. Key Responsibilities Act as the main point of contact via phone, email, chat, and in-person Handle customer inquiries related to products, parts, orders, pricing, warranties, and account support Process and manage orders from entry through completion, including tracking and updates Monitor shipments and proactively communicate order status or delays Resolve customer issues by identifying root causes and delivering effective solutions Maintain accurate records and documentation in HubSpot CRM Respond to all...
