University of Illinois at UrbanaChampaign
Urbana, IL, USA
Service Management Analyst or Senior Service Management Analyst Office of the Chief Information Officer - University of Illinois Urbana-Champaign The Service Management Analyst or Senior Service Management Analyst serves as a key stakeholder within the Enterprise Service Management Office, responsible for advancing the maturity of enterprise IT service management practices across the university. The role leads and supports multiple ITSM practice areas and works across Campus IT to drive consistent, effective, and measurable service management outcomes. The premier candidate will bring deep knowledge of IT service management frameworks (such as ITIL) and demonstrated experience leading and maturing multiple ITSM practices in a complex organization. They will be a collaborative leader with strong facilitation and communication skills, able to work across organizational boundaries, manage ambiguity, and influence without authority....

