ProgenyHealth
Plymouth Meeting, PA, USA
Description: Job Role The Case Management Associate will assist the Case Management department in the administration of CM functions to include telephonic outreach to members; monitoring of member eligibility; updating database information and research of support services for families. This is a full-time position. The CMA reports to the Case Management Engagement Supervisor. Job Responsibilities: Works to support the Case Managers in developing open communication with members. Freely helps and directs callers to the correct staff member in a friendly, helpful, and courteous manner using principles of good customer service. Verifies member eligibility following appropriate ProgenyHealth policies, procedures, and workflows. Conducts outreach and follow-up calls daily to members and providers as directed by CM Leadership to: 1) Introduce Maternity CM program, mobile App and initiate intake screening tool. 2) Assist with obtaining necessary information to support...

