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FedEx Services
Manager, Digital Solutions Account Management
FedEx Services Collierville, TN, USA
The Manager, Digital Solutions Account Management is a foundational leader within FedEx’s Digital Portfolio, responsible for building and scaling a new Account Management function from the ground up. In this highly strategic, customer-facing role, you will establish the playbook, hire and develop a high-performing team, and ensure our Healthcare and B2B enterprise customers realize the full value of FedEx Digital Solutions. Your mandate is to drive long-term customer success, retention, and expansion while creating a culture of accountability, collaboration, and innovation. Essential Functions: Build and scale a world-class Account Management team through recruiting, onboarding, coaching, and performance management. Design and implement account management frameworks (e.g., renewal playbooks, QBR processes, customer success metrics) to drive retention and growth. Develop trusted relationships with C-level executives and key stakeholders at enterprise customers, acting as...

Mar 14, 2026
Ne
IT Service Management Analyst (On-Call Rotation Required)
Nelnet Nashville, TN, USA
Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The IT Service Management (ITSM) Analyst serves as the primary Major Incident Manager during assigned on-call rotations, leading real-time response to high-severity incidents and contributing to operational stability and site...

Mar 11, 2026
FedEx Services
Full time
 
Manager, Digital Product Management (Subscription, Billing, Invoice)
FedEx Services Collierville, TN, USA
As a Manager, Digital Product Management, you lead a cluster of related products, capabilities, or customer journeys. You drive the product strategy across multiple teams and ensure that every initiative contributes to a cohesive, outcome-oriented roadmap. You may directly manage other PMs or influence them through leadership in forums, processes, and product culture. Essential Functions Set the strategic direction for a product group, aligning to company objectives and customer needs Manage a team of PMs or lead without authority across squads to deliver against shared goals Coordinate roadmaps across interdependent teams and ensure clear prioritization across the portfolio Elevate product quality, consistency, and measurement by mentoring and reviewing team deliverables Partner with engineering, design, marketing, and analytics to ensure holistic product planning Advocate for customer and business needs with senior leadership and translate strategy into...

Mar 06, 2026
FedEx Services
Full time
 
Managing Director Strategy Planning and Analysis - Data and Technology Strategic Management Office
FedEx Services Collierville, TN, USA
The Director Strategy Planning and Analysis for the Data and Technology Strategic Management Office is a senior leadership role responsible for shaping and executing the enterprise-wide digital transformation and technology modernization strategy. This individual will lead the Strategic Management Office (SMO) within the Data & Technology (D&T) organization, driving the definition, integration, and delivery of FedEx’s most critical transformation initiatives. This role requires a visionary leader who can build and manage a high-performing organization, establish robust governance frameworks, and serve as a trusted advisor to D&T executives and senior business partners. The Director is accountable for ensuring the portfolio of transformation programs aligns with the future-state architecture, delivers measurable business value, and positions FedEx for future success. Essential Functions Strategic Leadership and Organizational Development Lead, mentor, and...

Mar 06, 2026
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