University at Albany
Albany, NY
Ref. No. WF250271 Position ID: 199649 About University at
Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at
Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of
approximately 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's
capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information
Technology Services (ITS) at the University at Albany seeks applicants for Director of Service Management. The Director leads the strategy,
operations, and continual improvement of service request fulfillment, incident management, and end-user support processes across ITS. This
leadership role ensures that ITS delivers reliable, efficient, and customer-centered services through consistent, well-managed...

