7 agent jobs found in Albany

37.5 Hours Per Week. This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.NY HELPS Minimum Qualifications:60 or more college semester credit hours and one year of full-time work experience in customer service; or a high school diploma or GED and two years of full-time work experience, one year of which must be in customer service.*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.Examples of Non-Qualifying Experience include...

NY HELP Yes Agency Labor, Department of Title Senior Employment Security Clerk- Albany (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $42641 to $52413 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 1220 Washington Avenue Building 12 City Albany State NY Zip Code 12226 Duties Description As a Senior Employment Security Clerk assigned to DOL's Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs....

Description Duties Description As a Senior Employment Security Clerk assigned to DOL's Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction. You would work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking. You would have verbal and written communication with other Department staff in order to resolve customers inquiries. You would be expected to provide high quality customer service. You would also use computer terminals for input and retrieval of information. Qualifications Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS)....

The duties that the incumbent of the vacancy will be expected to perform. Duties Description As a Senior Employment Security Clerk assigned to DOL's Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction. You would work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking. You would have verbal and written communication with other Department staff in order to resolve customers inquiries. You would be expected to provide high quality customer service. You would also use computer terminals for input and retrieval of information. The minimum qualifications required for this vacancy. Minimum Qualifications This title is...

NY HELP No Agency Labor, Department of Title Senior Employment Security Clerk (Hourly) - Albany CDTCC Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $20.42 to $20.42 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 1220 Washington Avenue City Albany State NY Zip Code 12226 Duties Description As a Senior Employment Security Clerk assigned to DOL's Unemployment Insurance Division's Capital District TCC, you will be responsible for the following;· Accept and process both original and continued claims for Unemployment Insurance. · Conduct telephone interviews with...

37.5 hours per weekMINIMUM QUALIFICATIONS:60 or more college semester credit hours and one year of full-time work experience in customer service; or a high school diploma or GED and two years of full-time work experience, one year of which must be in customer service.*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.Examples of Non-Qualifying Experience include receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description As a Senior Employment Security Clerk assigned to DOL's Unemployment Insurance Division's Capital District TCC, you will be responsible for the following;· Accept and process both original and continued claims for Unemployment Insurance. · Conduct telephone interviews with claimants in order to obtain detailed information quickly and efficiently to identify issues related to entitlement and eligibility for benefits as well as instructing claimants on the requirements and methods of certifying for benefits.· Determine the need for further fact-finding and place claims on hold pending further investigation· Work a variety of reports · Provide excellent customer service and decrease flow-out The minimum qualifications required for this vacancy. Minimum Qualifications 60 or more college semester credit hours and one year of full-time work experience in customer service; or a high school...