New York State Higher Education Services Corporation
Albany, NY
NY HELP Yes Agency Higher Education Services Corporation Title Call Center Quality Assurance Specialist 1 Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 99 Washington Avenue City Albany State NY Zip Code 12255 Duties Description Duties include but are not limited to:1. Perform quality assurance of Contact Center practices to ensure goals are achieved and the highest level of customer service is delivered.2. Monitor Call Center Representative calls for accuracy of information and to...
